• Report: #54553
Complaint Review:

Hewlett Packard

  • Submitted: Sat, April 26, 2003
  • Updated: Sat, April 26, 2003

  • Reported By:Anonymous Washington
Hewlett Packard
http://www.hp.com/ Internet U.S.A.

Hewlett Packard ripoff Auburn Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I also have been a victim of hewlett packard's product "support". I purchased a HP Officejet K60 for $350.00 with my Dell system in January of 2001. It worked alright in the beginning, but I began to have problems with an error message that the "wrong printer color cartridge" was installed when I tried printing. I went back and forth with HP on-line/by telephone who would instruct me to clean the contact points. I also bought new cartridges which did not solve the problem. Cleaning the contact points would work on occasion for awhile and sometimes not at all. I would like to point out I know they were the correct cartridges because the originals were factory installed and the printer would work with them for short periods of time. I eventually gave up in frustration and asked Hewlett Packard to direct me to a repair facility to get it fixed. I expected HP to take care of the cost because the problem was an obvious manufacturing defect. I explained the problem, and was told it would cost me a minimum of $25.00 to look at the problem (no mention of the possible cost of repair), because it was out of warranty, and regardless of the fact it was a manufacturing defect. I went to Dell with my problem who promptly sent me a new printer free of charge. They DO have some idea about customer service is. So much for my $350.00 printer. HP obviously does NOT stand behind their products. Consumers beware! Stacey Anonymous, Washington
U.S.A. Click here to read other Rip Off Reports on Hewlett-Packard - HP

This report was posted on Ripoff Report on 04/26/2003 07:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hewlett-packard/internet/hewlett-packard-ripoff-auburn-internet-54553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Hewlett Packard

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?