Report: #1042512

Complaint Review: Hewlett Packard

  • Submitted: Thu, April 11, 2013
  • Updated: Thu, April 11, 2013
  • Reported By: barbara glynn — stamford Connecticut
  • Hewlett Packard
    29 High Ridge Road
    Stamford Ct, Connecticut
    United States of America

Hewlett Packard Radio Shack Fraud, Theft, Misrepresentation, Harassment Stamford Ct, Connecticut

*General Comment: comments

*General Comment: ???

Show customers why they should trust your business over your competitors...

To: HP Home & Home Office Store <>
Sent: Thursday, April 11, 2013 2:51 PM
Subject: Re: Complaint HP Computer <<#780733-1287635#>>
To HP Corporate Management and Radio Shack Corporate Management:

Last September went to Radio Shack,  High Ridge10 miles from my home, Rd. Stamford Ct.,10 miles from my home, bought HP 2000-412NR Notebook PC.  Manager said she would sell it for 399.00 dollars.  When walked towards door bag broke and boxed computer fell to ground.  Manager (Radio Shack) RL
(sales Associate W) Female, told me "I should have carried bag from bottom"!!!!!

I went home and spent $50 to set up Internet and hours downloading software which I also  bought from Radio Shack.  Lived in 2 places.  Did not use computer until 90 days after purchase.  Discovered Space-bar was not working.  Returned computer to store.  They said they would not take back.  Wrote District Manager in Connecticut explaining problem with Management at Radio Shack store.  They sold my non-functioning computer to get rid of it and so Manager could make her commission. 

This was UN-ethical and illegal.  I am going to sue Radio Shack for Misrepresentation, Fraud and Theft.  They took my hard earned money and then claimed because I did not return in 90 days I was stuck with this
piece of junk.   Mad as hell I brought computer back to store and told employee at store they could take computer and shove it.  Employee at Radio Shack I could not leave item in store.  I left it anyhow and walked out of store.  Called HP  next day.  Drove back to Radio Shack to pick up computer.  Wrote District Manager of Radio Shack in Connecticut and He NEVER RESPONDED TO ME.

Hp sent box to send computer back to them.  I drove 15 miles to Fed Ex office in Stamford and mailed Computer back.  They erased all software and documents and sent it back to me a month later.  Spent another $50 to set up Internet on Computer.  Spent another 2 hours downloading software and files.  I am Math Teacher and just started using number keys on my computer.  #1 key was not functioning.  Called HP again explained my ordeal and HP sent Tech to my house.

Tech came on 4/10/2013.  John was his name.  He replaced keyboard a SECOND TIME.  If you read all notes this is second time board was replaced.  Now the left mouse is sticking.  When I close computer and then open it mouse comes off computer and jams with right mouse.  Please help me.  I am sending receipt of this piece of junk.  I want my $399.99 Plus Ct sales tax which is %6.35 back from HP.  I am buying from Costco another more expensive computer.  If HP does not send me money and box with shipping label to return this junk I am suing HP and Radio Shack.  Be sure that if you do not send money I am NEVER buying HP again.  Also bought HP printer from Costco 2 months ago.  If You do not send my my money and
$125 that Abraham (Case 7502694697, 4/1)promised me on phone towards purchase of new more expensive HP Notebook, I am going to sue HP and Radio Shack.  I am not wasting my time anymore arguing with Tech Support.  I have wasted hours talking to various managers and no one is solving my problem.  This computer has been an engineering disaster for your Company.  Please Forward this e-mail to Technical Department.  I am no longer conversing with your Company.  All correspondence for now on will be by mail or e-mail.

You owe me $399.99 plus $25.40 tax.  Also want $125.00 coupon for new Notebook computer that Abraham(Senior Case Manager) promised me.

cc: Better Business Bureau
     My lawyer
     Radio Shack

From: HP Home & Home Office Store
Sent: Tuesday, April 9, 2013 10:40 PM
Subject: Re: Complaint <<#780733-1287635#>>

Dear B_______,
Thank you for contacting the HP Home & Home Office Store's Customer Service department.
Weare the on-line store for HP consumer product sales in the U.S. I am very sorry to hear that HP was not able to provide you with a satisfactory customer experience. I want to apologize for the inconvenience that you have experienced due to the unresolved case you have with your laptop which was purchased from Radio Shack.

You mentioned in your email that you want HP to send you a box, so you can send back the computer back to them. Since you have reached HP Home and Home Office Store, I have to refer you back to HP Technical Support team who provided you the service ticket # 80656569185. They will send you a box with a pre paid shipping label, which you can use to send the computer box to HP.

HP Technical Support can be reached by calling 1.800.HPINVENT (1-800-474-6836) 24 hours a day, 7 days a week for most products. 
I've gone ahead and have forwarded your email to our HP Corporate Team. Please allow them 48 hours to respond to your request.
To file an official complaint, you may also go to the below website and register it there. Our staff will assess the corrective action that needs to take place and will respond to you accordingly.
Feedback like yours is always appreciated, and it lets us know how we can better serve you.
E-Mail/Chat Representative
HP Home and Home Office Store

From: b
Subject: Re: Complaint
To HP and Radio Shack:
RE-case # 80656569185

I will not spend any more of my time on this.  Spoke to Abraham today. 

He refused to help me.  I am not going to Radio Shack for the fourth time which is a 20 drive round trip for me.  They already refused to help me last September.  I wrote District Manager a letter then complaining that the computer spacebar did not work.  I sent computer to HP.  Was without computer for one month.  HP replace keyboard.  Had to download all software programs again when computer was returned.  Had to call Internet provider who charged me $50 to set up Internet.  All these actions took 6 hours.  Now the Number 1 key is not functioning. 

Hp wants to send tech tomorrow to replace keyboard.  THEY JUST PUT IN NEW KEYBOARD AND IT DID NOT WORK!!!!  I am a math teacher.  Just started using number keys and discovered number 1 key does not work.  Hard to press and is not working.  I'm done with this computer.  Send box with postage paid so I
can send back this garbage to HP.  I paid $399.00 to Radio Shack on High Ridge Road, Stamford Ct.  I have receipt.  When they sold it to me the Manager told me she would give special price because it was returned. 
Now I know why it was returned.  Called Executive Customer Relations spoke to Dennis HP service ticket is now 80656569185.  My next stop is Small Claims Court.   Also filing documents with Better Business Bureau


Radio Shack

From: HP Home & Home Office Store
Sent: Monday, April 8, 2013 9:16 AM
Subject: Re: Complaint <<#780733-1287635#>>

Dear B,
Thank you for contacting the HP Home & Home Office Store.
In behalf of HP, I apologize for all the troubles you had encountered on your PC and with the service you received, Barbara. I know this may be inconvenient on your part, and I am sincerely sorry.  

Before anything else, I'd like to let you know that like Radio Shack and CostCo, the HP Home and Home Office Store is also a reseller of HP, Barbara. Much as I would love to send you back the $399, you paid
for, and the $125 coupon, we don't have the authority to do so.
The best recourse that I can provide you is to contact HP Support team or Radio Shack, ask immediately for a supervisor and explain what you have just explained to me in this email. This way, you will surely get the attention and assistance you so much deserved, Barbara.
To do so, please call at ___________ 24 hours a day, 7 days a week for most products. To chat with an online
technician, please click on the link:
Also, I have taken the liberty to forward your concern to the HP Technical Support Email Team, so someone will be responding to your email soon,  Barbara. My apologies for your disappointment in your dealings with HP.
I do hope that this email has provided you with some assistance in having this resolved by the correct HP team which is HP Technical Support. Our goal is to give you the best experience despite the issue that you have encountered with your system, Barbara.
Customer Satisfaction is our store's top priority. Please tell us about your email experience today. To participate, please click on our Customer Satisfaction Survey link below.
Thank you for your interest in the HP Home and Home Office Store. Have a good one!

HP Home and Home Office Store
E-Mail/Chat Representative

From: b
Received: 4/7/13 12:18:55 PM VET
To: HP Home & Home Office Store
Subject: Complaint

Dear Sir:Re- Case 7502694697I have been to hell and back with this computer. I want tech to come fix it but I also want him to take it wit him. I want 399.00 dollars plus 6.35% tax for it which I paid the unethical and
fraudulent Radio Shack store last summer. I will purchase another HP from Costco this time as I am guaranteed a functioning computer or else they will refund ALL my money including taxes. When I purchased a HP computer from Radio Shack, HP PROMISED that I would be getting a functioning product. Because I have had more than one hardware problem with this computer and they have already replaced the keyboard once I do not feel that this product is designed properly. HP guaranteed me a working computer. I already had to be without computer for one month last time it broke. I do not want this piece of junk. I do not have time or energy to sit with technician on Tuesday April 9 between 1 and 5 in afternoon. I WORK FULL TIME.


Abraham ( ID # 5107313, Senior Corporate Case Manager) said in my phone conversation dated 4/1 /2013 that he would give me $125 towards a new HP computer. He also said he would NOT give me my $399.00 back. Please read all notes on my case I have documented all phone calls and written correspondence with HP.  After reviewing my case HP should "do the right thing".I WANT MY $399 BACK FOR THIS PIECE OF JUNK AND THE $125 COUPON FOR A NEW HP COMPUTER that Abraham promised me. I will also file a case in Small Claims Court and sue you and Radio Shack for Fraud,Deception and Theft. I WANT $399 BACK FROM YOU AND I WILL GO TO COSTCO AND BUY ANOTHER COMPUTER ON MY OWN. I AM DONE FIGHTING YOU AND YOUR PRODUCT.

You can reach me after 1PM Mon- Fri:
CC: My lawyer

Radio Shack HP Dispute

Better Business Bureau


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#1 General Comment


AUTHOR: Akitoshi - ()

Good afternoon and let me preface my statements with a simple phrase: "I understand you are upset, but you must see reality."

Several issues exist with your complaint:

1. You dropped your computer on the way out of the store. This is not anyones fault except your own, bags can tear from anywhere no one sells or uses a completely invulnerable bag. Purchasing a piece of property makes it yours and you have a responsibility if you wish for it to continue to function to take care of it. This is not someone elses responsibility.

2. You state first that you installed software on the computer and had internet set up specifically for it and then expect everyone to believe that you did not use the computer for 90 days. I hate to be the bearer of bad news but when you installed the software that counts as using the computer. 

3. You attempted to return an item you purchased and USED for 90 days to a retailer because of a mechanical malfunction ( I personally do not believe that this was due to a manufacturer defect so much as it was caused by you but we will give you the benefit of the doubt ). Outside of the return policy which is clearly printed on the reciept it is not the retailers responsibility to refund or repair your device for you.

4. You contacted HP who apparently have an amazing dedication to their products as they chose to not only allow you to send in a product that had a issue, that was more than likely due to misuse on your part, and have it repaired for FREE. Then they jumped through another hoop for you when they sent a tech out to your house to repair it for FREE a second time, again giving you the benefit of the doubt that it was their mistake and not some sort of damage you had caused. ( You provide no details of timeframe between these occurrences you just lead us to believe it was a short timeframe )

5. You screamed and yelled for a refund for a product that HP was more than happy to repair for FREE a third time. You then proceeded to threaten everyone out of frustration and claim that your anger and refusal to work with anyone was due to a full-time job. Everyone was more than nice to you on every occasion.

You will note that all of these issues start with something YOU did, not any of the companies you feel are responsible for your roughly $550 dollar hardship ( I'm estimating here because information is limited ). You will have to take responsibility for your own actions on this one I am afraid because Radio Shack did not fraudulently or illegally do anything ( they sold you a product, thats what they do ). HP did not do anything illegal or even unfair, instead they jumped through every hoop possible to try to accomodate your unreasonable requests. The sad fact of the matter is that all of these events are your fault and no one elses. 

I understand that is difficult for you to cope with as you feel as though you were sold a "lemon", but you are responsible for your property NOT the rest of the world. I understand that this money may be a hard hit for you in your current situation that still does not make it someone elses fault. I understand that the phrase " The customer is always right." has been popularized in our culture, but it this case you are just plain wrong.


P.S. You might want to take some time the next opportunity you have and speak with an ENGLISH teacher your complaint was quite hard to read at times. 

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#2 General Comment


AUTHOR: Tyg - ()

 Ok so you both freely admit that you dropped the computer after paying for it, and made a fuss because they couldnt replace it after you had it for more then 30days. Exactly what kind of math teacher are you that you cant do the math. Im sure you read the reciept that states a 30 day return policy. Rather unfair of you to blame both RadioShack and HP for 2 failings on your part. You clearly state that you installed software. That means you had to hit the SPACE BAR multiple times for the instalation. It sounds like HP went well and beyond the call of duty to assist you.

As for RadioShack, Im 100% sure if you had brought the problem to them in the time frame they were allowed to do anything in, they would have. What it sounds like to me is that you broke your new toy and want other ppl to pay for your mistakes. We only have your INCREDIBLY jaded side of the story to go by. Point is, you play a great victim, but the reality of it is simple. EVERYONE has a sob story. EVERYONE wants other ppl to pay for their mistakes. And EVERYONE is out for themselves. It really sounds to me like not only did you use your computer, but you either downloaded something you shouldnt have, or you just broke your toy and cant afford a new one.

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