Report: #30668

Complaint Review: HRS, USA

  • Submitted: Sat, September 21, 2002
  • Updated: Thu, October 03, 2002
  • Reported By: Fort Worth TX
  • HRS, USA
    P.O. Box 60107
    City Of Industry, California

HRS, USA Outrageous Late Fees - Super High Finance Charges - $10 to Pay by Phone if You Forget to Pay and Want to Avoid a Late Charge + No Grace Period City Of Industry California

*Consumer Suggestion: suggestions, i had my ordeal with them as well

Show customers why they should trust your business over your competitors...

If you are using HRS to obtain furniture fast, you are better off sitting on the floor, or getting a TV tray. I've read all the other complaints, and I have the same ones, but I noticed a couple of people stating that they recieved $29 late fees; mine was $35 on 9/4/2002. Did they raise it from the already ludicrous$29.

In addition to ALL the other atrocities,to those who haven't paid something on your No Interest,No Payment account,and your balance is within a few dollars from your credit limit, pay something NOW! I had forgotten about my account(my MISTAKE)and when it was time for my first payment, they aready charged me a late fee that put me over my credit limit. Not a good start!! Not good for your credit report!

I've made a point that I'm a little forgetful(not their fault), but another reminder - there is NO grace period, and if you remember your payment a couple of days before its due; and you want to pay by phone to avoid a late fee, it's $10.00.

They will rip you off ANY and EVERY way they can!!!!

Aledo, Texas
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#1 Consumer Suggestion

suggestions, i had my ordeal with them as well

AUTHOR: lin - ()

I wasn't too bright, so I caugh on their games a little late; regardless of how early the payments were send, i would find a late charge on the following month's statement.

Paying over the phone would avoid the $30ish charge since they only charge $10 to take payment over the phone.

Being cheap and poor as I am, I started play their game and telling them that the statements have not been getting to me a couple of days before the due date.

Since I don't have a statement, I can't make payment. Even if I mail it out, it would be late due to no fault of my own. So i would ask them to take a note and waive the late charge. I would also tell them agree to that if a late charge on the bill, i can just call back to have it fixed.
Am I bad for doing that? I think they charged me more on the late fees then the 12 months of 0% rate would save me!

If the lowly operator can't do as you, the customer, requests, just ask for his/her supervisor. If they wanna make us miserable, we might as well keep them busy.
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