• Report: #1097315


  • Submitted: Wed, November 06, 2013
  • Updated: Wed, November 06, 2013

  • Reported By: Diana — cascade Montana
Brandon, Florida USA

HSBC MORTGAGE SERVICES Lies, doesn't follow up, omits paperwork. Fraudulent company. Brandon Florida

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 We applied for a loan modification, faxed paperwork, got proof of delivery.  HSBC says they never got it.  Sent again by fax and mail.  Says they didn't get it. Then a few days later we get a denial letter.

In checking our loan paperwork we find several copies of different pages, don't think everything is there, title company sent someone to our home, in a snow storm for us to sign the paperwork, title company is out of business.

We requested a full copy of the signed paperwork over a month ago, we sent this certified, return, receipt, requested, they got it.  The State Banking Commisson also sent a request, NOTHING.

We now get a letter stating they have sold our account to Caliber Home Loans.

This is all in the middle of a loss claim for hail damage.  They have the money from our insurance  company, the roof needs to be replaced, siding needs to replaced, decks need repairing and painted, gutters have to be replaced.  This has all been going on since June.  We have had a couple of weeks of nice weather, but bothing has happened and they hold the purse strings.  We have had snow now and it freezes at night now, we are in Montana.

I am going to sue them, on my own and would appreciate any help someone might be.


This report was posted on Ripoff Report on 11/06/2013 06:36 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hsbc-mortgage-services/brandon-florida-33503/hsbc-mortgage-services-lies-doesnt-follow-up-omits-paperwork-fraudulent-company-bra-1097315. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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