• Report: #1020755
Complaint Review:

Hughes Net

  • Submitted: Tue, February 26, 2013
  • Updated: Tue, February 26, 2013

  • Reported By: Jay — Internet United States of America
Hughes Net
Internet United States of America

Hughes Net Lied about the service they provide Internet

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I was told by the Hughes Net sales person that the plan I was asking about would allow remote access to my computers and cameras. I asked several times and the salesman said I would not have any problem on this plan. He did not offer any other plan. Well after the install I cannot remotely access. Come to find out Hughes Net does not allow it with the Gen 4 service. After talking to customer service they tell me that I would have to go to a business plan. I said no that I was lied to and wanted to cancel the service before the 30 day trial was over.  I was told that I would not get $200 of my $435 dollar payment back for installation. Then I was told I would have to disassemble the dish and send it back before I would get the $235 back. On top of that they advertise 10mb download speeds. The best I ever got was 5mb. Stay away from this company even if it means no internet service!

This report was posted on Ripoff Report on 02/26/2013 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hughes-net/internet/hughes-net-lied-about-the-service-they-provide-internet-1020755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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