Report: #1043222

Complaint Review: HUGHESNET

  • Submitted: Sun, April 14, 2013
  • Updated: Sun, April 14, 2013
  • Reported By: Sidney — RUSSELL Pennsylvania
    GAITHERSBURG, Maryland
    United States of America


Show customers why they should trust your business over your competitors...

3 years ago I had HugesNet for my internet provider and when I signed up they said if I bought the equipment, when I completed my 2 year commitment they would buy the equipment back for $200 if I return it to them. After my 2 year commitment was up I called HughesNet to cancel and get instructions for my refund. I was told they do not offer that anymore.  I called a few days ago and talked to a salesman pretending to be interested in using HughesNet. The salesman told me if I purchased my equipment they would buy it back after my 2 year commitment.  I then told him what was going on and he said that I should get my refund.  He gave me a number to call 866-347-3292 for instructions on returning my equipment.  The man gave me all the information and this RMA ID#1500827-0005. I sent the equipment to them and they received it 04/08/2013. I called them on 04/14/13 and spoke with a man named ASIS and they said they will not give me my refund. Thankyou
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