• Report: #938214
Complaint Review:


  • Submitted: Fri, September 07, 2012
  • Updated: Fri, September 07, 2012

  • Reported By: BelindaF — Hesperia California United States of America
11717 Exploration Lane Germantown, Maryland United States of America
  • Phone: 310-482-5500
  • Web:
  • Category: Internet

HughesNet HughesNet is NOT customer friendly Germantown, Maryland

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I moved to a location that did not have internet service, and since the satellite dish was on my roof, I called Hughesnet...BIG MISTAKE!! To begin with, I was quoted $52.99 per month.  I am being charged $68 (incl taxes). 

I called customer service and was told that I was being charged for a "repair discount" of $6.95 per month.  When I asked to have it removed, the lady told me that she had to ask if she could because she didn't know who authorized it.  I didn't authorize it, so remove it. Finally, it was taken care of.  That was phone call #1.

I tried to get online to check my account, and because no one at HughesNet did not follow thru and give me paperwork for my account,  I did not have my account #. Hence, phone call #2.  This time I reached someone named Ann.  Ann doesn't like to be nice. She told me that I was using over 250mb of downloading everyday...No I'm not.  HughesNet is so slow that the 5 adults who live in my house don't like using the computer. She says I can get tokens to give me more mb's.  Really?!  Don't I pay for that service? I didn't sign up for tokens!  Needless to say, we didn't get anywhere at all.  I hung up because HughesNet is only one-sided.  Customer care my a*s!

Ok, so now I have my account #, it doesn't work online.  Phone call #3. This time I spoke to Karen. I hung up on this one!  I told her my account # didn't work, she gave it to me again.  This one is on ANN!  I even repeated my account # to her, twice, and she said it was good.  She failed to give me one more #. Thank you, Ann.   I asked Karen if she could cancel my AUTOPAY and give me a paper statement, so I can have better control over this account.  HughesNet charges $5 for that!  
What makes this worse, 3 of our cellphones depend on the internet to work for phone service, and now I am back to using a house phone.  Thanks HughesNet...you suck!!

Oh yeah, if you wan to contact the CEO, Pradman Kaul, the number on the website is a guy named Mike's home phone number (Yeah, I checked), and wouldn't you know it...no email address is available unless you sign up for some stupid website called 411, free trial, then you can get his email.  How convenient!

This report was posted on Ripoff Report on 09/07/2012 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet/germantown-maryland-20876/hughesnet-hughesnet-is-not-customer-friendly-germantown-maryland-938214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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