HughesNet HughesNet is NOT customer friendly Germantown, Maryland

I moved to a location that did not have internet service, and since the satellite dish was on my roof, I called Hughesnet...BIG MISTAKE!! To begin with, I was quoted $52.99 per month.  I am being charged $68 (incl taxes). 

I called customer service and was told that I was being charged for a "repair discount" of $6.95 per month.  When I asked to have it removed, the lady told me that she had to ask if she could because she didn't know who authorized it.  I didn't authorize it, so remove it. Finally, it was taken care of.  That was phone call #1.

I tried to get online to check my account, and because no one at HughesNet did not follow thru and give me paperwork for my account,  I did not have my account #. Hence, phone call #2.  This time I reached someone named Ann.  Ann doesn't like to be nice. She told me that I was using over 250mb of downloading everyday...No I'm not.  HughesNet is so slow that the 5 adults who live in my house don't like using the computer. She says I can get tokens to give me more mb's.  Really?!  Don't I pay for that service? I didn't sign up for tokens!  Needless to say, we didn't get anywhere at all.  I hung up because HughesNet is only one-sided.  Customer care my a*s!

Ok, so now I have my account #, it doesn't work online.  Phone call #3. This time I spoke to Karen. I hung up on this one!  I told her my account # didn't work, she gave it to me again.  This one is on ANN!  I even repeated my account # to her, twice, and she said it was good.  She failed to give me one more #. Thank you, Ann.   I asked Karen if she could cancel my AUTOPAY and give me a paper statement, so I can have better control over this account.  HughesNet charges $5 for that!  
What makes this worse, 3 of our cellphones depend on the internet to work for phone service, and now I am back to using a house phone.  Thanks HughesNet...you suck!!

Oh yeah, if you wan to contact the CEO, Pradman Kaul, the number on the website is a guy named Mike's home phone number (Yeah, I checked), and wouldn't you know it...no email address is available unless you sign up for some stupid website called 411, free trial, then you can get his email.  How convenient!