Complaint Review: IKEA - Bolingbrook Illinois
- IKEA 750 E. Boughton Road Bolingbrook, Illinois USA
- Phone: 1-888-888-4532
- Web:
- Category: Home & Garden Stores
IKEA False advertising at Ikea Store Bolingbrook Illinois
*Author of original report: Thank you for taking care of your loyal customer
*UPDATE Employee: IKEA Bolingbrook Eat For Free
*Author of original report: restaurant was $15. Total furniture purchase was $190
*Consumer Comment: Questions..
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This is a complaint about false advertising. I visited Ikea Bolingbrook store on July 4, 2013.
Huge signs advertising free meal in the restaurant between July 4 and Jyly 7, 2013 with every purchase over $150.00 were placed in multiple locations around store.
Flip-up style signs were as well placed on every table in the Ikea restaurant.
The price of the meal was to be deducted at the time of check-out.
My total purchase was way over $150.00 .
I presented a restaurant receipt #139710 in the amount of $15.37 to the cashier only to be told that ad was a misprint and that it won't be honored.
As a loyal Ikea customer I was deeply disappointed with the the way this was handled.
Customers have been deceived. Store should stand behind their advertisement and it should honor it.
Customer should not bear the expense of incorrect ad. Thank you.
This report was posted on Ripoff Report on 07/04/2013 04:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ikea/bolingbrook-illinois-60440/ikea-false-advertising-at-ikea-store-bolingbrook-illinois-1064478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Thank you for taking care of your loyal customer
AUTHOR: Mariana Ciric - ()
SUBMITTED: Thursday, July 11, 2013
Hello Ms Fisher,
Thank you for your prompt response and for taking time to look into this issue and offering to resolve it in a very professional manner.
I'm attaching scanned images of both of my receipts. I attempted to contact you few times (and left a message once)
Please let me know if there is anything else that you need me to provide or do to resolve this.
Thank you very much for all of your help!
I hope to receive refund soon!

#3 UPDATE Employee
IKEA Bolingbrook Eat For Free
AUTHOR: IKEA Bolingbrook - ()
SUBMITTED: Saturday, July 06, 2013
Hello,
I do apologize for your inconvenience with our Eat For Free promotion. You are correct, there was a misprint and the Eat For Free signs were incorrectly printed stating we had an event taking place July 4-7th. Unfortunately, about 10 of the signs made it onto our restaurant table.
Our cashiers had been asked to contact a manager if a customer came through with a receipt to claim the offer so that we could manually approve the refund due to our error. I apologized that you were not taken care of. If you would like, please call 888-888-4532 and ask the Customer Service representative to patch your call through to me and I'll be sure to work with our team to refund your meal cost. All I'll need is a copy of your receipt showing the purchase was over $150.
I look forward to speaking with you soon.
Sincerely,
Wanda Fisher
Local Marketing Specialist
IKEA Bolingbrook

#2 Author of original report
restaurant was $15. Total furniture purchase was $190
AUTHOR: Mariana - ()
SUBMITTED: Friday, July 05, 2013
Bill for the restaurant was $15.
Total furniture purchase was $190 which is over required $150.
Of course I ate first - that $15 restauran bill was supposed to be deducted from furniture purchase at the time of checkout. It did not happen.
Cashier stated there was a misprint in ad and that it was not supposed to be placed anywhere. But it was - all over the store and, as I said previously, on every single table at the Ikea restaurant.
Cashier claimed only one date should be listed and the July 4 through July 7 ahould not be in the print .
But it was printed and posted all over the store and, bottom line, should be honored.

#1 Consumer Comment
Questions..
AUTHOR: Robert - ()
SUBMITTED: Thursday, July 04, 2013
What exactly did the ad say?
First off $15.37 is way under $150. So did you mean $153.7(something), did you have more than one receipt?
Because was your $150 before or after tax? Most times these deals are based on pre-tax purchases. So if you were at $149 before tax and over $150 after..you don't qualify. Also, many of these offers require the purchases to be on the same receipt. So if you had 2 or more receipts adding up to $150 it may not have qualified.
Then the question is timing..did you eat first and then go shopping? Because there could have been some exclusion that prior purchases don't count.


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