• Report: #1080718
Complaint Review:


  • Submitted: Sat, August 31, 2013
  • Updated: Sat, August 31, 2013

  • Reported By: MassiveShopper — Santa Monica California
, Select State/Province USA

Ikea Ripoff - Customer Service Liars!

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Ordered two wood file cabinets.  They came in 4 massive and heavy boxes.   Upon opening, both file cabinets were damaaged.   I called customer service, after a 30 minute wait to speak to someone they told me they would pick up the items and give me a full refund once they receive the items back. 

They told me that there scheduling deptartment would call me within 48 hours.   It never happened.  I called back, after being on hold for an hour - they told me the trucking company would call me within 48 hours.  It never happened.  After 10 more phone calls to Ikea, totalling over 4 hours in wait time - I still cannot get the pickup scheduled.  The issue of course is they will not give me a refund until they receive the merchandise back - but they refuse to pick it up!   Horrible company, do not buy anything online as you have no recourse.


This report was posted on Ripoff Report on 08/31/2013 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ikea/select-stateprovince/ikea-ripoff-customer-service-liars-1080718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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