ED Magedson – Founder
Ikea Ripoff - Customer Service Liars!
Ordered two wood file cabinets. They came in 4 massive and heavy boxes. Upon opening, both file cabinets were damaaged. I called customer service, after a 30 minute wait to speak to someone they told me they would pick up the items and give me a full refund once they receive the items back.
They told me that there scheduling deptartment would call me within 48 hours. It never happened. I called back, after being on hold for an hour - they told me the trucking company would call me within 48 hours. It never happened. After 10 more phone calls to Ikea, totalling over 4 hours in wait time - I still cannot get the pickup scheduled. The issue of course is they will not give me a refund until they receive the merchandise back - but they refuse to pick it up! Horrible company, do not buy anything online as you have no recourse.
This report was posted on Ripoff Report on 08/31/2013 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ikea/select-stateprovince/ikea-ripoff-customer-service-liars-1080718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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