Report: #829334

Complaint Review: Infinity Incentive Group

  • Submitted: Thu, January 26, 2012
  • Updated: Thu, February 16, 2012
  • Reported By: Maggiesport — Gilbert Arizona U.S.A.
  • Infinity Incentive Group
    P.O. Box 3479
    Lake Havasu City, Arizona
    United States of America

Infinity Incentive Group Perfect Rewards Select Free trip reward is not FREE Beware Lake Havasu City, Arizona

*Consumer Comment: How this scam works.

*UPDATE Employee: Refund processed

*Author of original report: Not a Perfect Reward

*UPDATE Employee: Response Jan 27, 2012

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Infinity Incentive Group

Attended a Travel sale presentation program in Scottsdale. For coming we were given a certificate for free airfare travel and hotel accommodations. We were told it was for 3 days and 2 nights. Got home and starting reading about the requirements and the certificate said Air travel anywhere in the continental US and only 2 nights accommodations.  You were required to return the certificate within 21 days and have a self addressed 6X9 stamped envelope to get the registration info about the trip.

Sent fly away registration info along with two $50 money orders to Infinity Incentive Group for both travelers. Sent the info certified mail with return receipt.

Return receipt returned in USPS

Air Travel request form arrived. We determined the days and dates in which to travel, required by the form.

Sent to Infinity Incentive Group  with the Air Travel request form and copies of our drivers licenses and passport making sure that we did everything they set as requirements. Sent certified mail.

Email from Lori Mackey from the Infinity Incentive Group. Were told that our certificate only allowed for round trip airfare. Luckily I had made a copy of the reward certificate and it said accommodation for two nights for two adults. Which I pointed out in another email response to her on January 21, 2012.

Another email to her about not hearing from her.

Court date set for our Motor Vehicle accident from over 3 years ago set during the time for the trip in April. Ask if the dates could be changed.

Heard from her about how the programs works. She said that they could change to dates by a few days.

Sent the new dates to her via email

Heard back from her about the travel details in an email. Look for an email later today with your final costs, itinerary and instructions on how to confirm trip.

Here the email. Thank you for the opportunity to service your promotional travel offer.  It is our goal to provide you with quality customer service and travel arrangements that are best matched to your preferred travel dates. ??Due to high call volume, communication and booking of your travel itinerary will be done online through email.?? Due to the numbers of customers we service on a daily basis, you will need to reply  by Janaury 27 Th whether you are accepting  the itinerary suggested otherwise your offer will be automatically put on hold. (Please be advised these travel itineraries are time sensitive and are on a first come first serve basis)??The itinerary is a suggestion only of what is currently available for the dates and location you selected.   They serve only as a guide and are subject to availability at the time of travel confirmation & payment. Until the attached form is received and your travel offer is booked prices are not guaranteed and are subject to change until then.?? You are responsible for any governmental fees, taxes as well any service fees that might apply when booking your travel itinerary.? Fees not covered in the terms and conditions of the certificate may or may not include a peak season, air deviations, room upgrades, flight upgrades, extra nights, extra guests, holiday (one full week before, during, and after any major holiday) and or weekend surcharge.

Date Selected: April  10-12 Th for two nights ??Status of Preferred
Date/Destination Selected:  Holiday & Peak Season Time frame??

The following is an available itinerary based on the date/destination you selected to travel on.   On the event you chose a travel date that is outside low season, or is not included in your travel offer, as a courtesy, we provide sample itineraries that are available for your preferred date.? ?Due at the time of booking is the balance due amounts indicated below. We have applied your $100 deposit on file and any taxes, service fees as well any other fees for booking outside the allowable travel time frame that are due, if you select one of the itineraries.  If you have questions regarding the information below, please refer to your documentation of the travel offer you received for clarification.?

All reservations once booked are non refundable no exceptions!? ?

OPTION 1: Balance due is $ 544.15 includes all required fees above?? Add Intermediate Car for an Additional $ 113.00 does not include taxes?
Hotel -  check in 10APR12 and check out 12APR12  Ramada Limited Salt Lake City
Room 1  - 2 Adults
Flights -  departing 10APR12  and returning 12APR12  Depart Southwest Airlines #3129 Leaves Tuesday, April 10, 2012 8:55 AM  Phoenix (PHX) Arrives Tuesday, April 10, 2012  11:30 AM Salt Lake City (SLC) Return  Southwest Airlines #1163 Leaves Thursday, April 12, 2012  8:50 PM Salt Lake City (SLC)  Arrives Thursday, April 12, 2012 9:30 PM Phoenix (PHX)

OPTION 2:Balance due is $ 543.21 includes all required fees above??  Add Intermediate Car for an Additional $113.00 does not include taxes
Hotel - check in 10APR12 and check out 12APR12 Holiday Inn Express SALT LAKE CITY
Room 1  - 2 Adults
Flights - departing 10APR12  and returning 12APR12 Depart US Airways #457 Leaves Tuesday, April 10, 2012 10:10 AM Phoenix (PHX)Arrives Tuesday, April 10, 2012 12:49 PM Salt Lake City (SLC) Return US Airways #458 LeavesThursday,  April 12, 2012  8:10 PM Salt Lake City (SLC) ArrivesThursday, April 12, 2012 8:45 PM Phoenix (PHX)


Payment must be received in the form of credit card, automatic check withdrawal or for you convenience, you can overnight a money order or cashier\'s check  Once your Credit Card Authorization form is received we will arrange your reservations and send you a confirmation letter letting you know everything is complete and your travel documents will be forwarded to you shortly after that.

If you are no longer interested in this promotional travel offer - Do Not Respond to this email.

As you can see this whole program is a fraud. I have requested they return our money plus the money for the certified mail they required me to send and the time it has taken me to do this trip.

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This report was posted on Ripoff Report on 01/26/2012 07:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

How this scam works.

AUTHOR: Music Ace - ()

We responded to an invitation to join a travel group with the promotion incentive of FREE PLANE TICKETS. It's true, that no where in the brochure does Infinity claim that the tickets are free. But the original promotion did indeed say FREE. Neither company will take responsibility for the other's promotions or policies. This is how one scam goes to another in a confusing and untraceable manner. I cannot speculate on the legality of all this, but I will never go to another promotional travel presentation of any kind. I can only imagine how much money these people make off unsuspecting people. 

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#2 UPDATE Employee

Refund processed

AUTHOR: Janet Meadows - (United States of America)

We are in receipt of your letter requesting a refund of the deposits paid.

We have processed your request and you should be receiving it shortly. We apologize for any misunderstanding and inconvenience.
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#3 Author of original report

Not a Perfect Reward

AUTHOR: Maggiesport - (U.S.A.)

In response to the rebuttal from the agent I was working with. I will be requesting a refund of the $100 I paid upfront. The taxes and fees for this trip were outrageous compared to booking my own flights on the exact same carrier and flights. The hotels accommodations were not that much either. I would be cautious with any business that uses Perfect Rewards as gift
to get you in the door to listen to their spiel. It is not worth your time to try to make this work.  No Perfect Reward to be had.

I was told it will take 6-8 weeks to  get my $100 refund. At that time I will update this complaint.

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#4 UPDATE Employee

Response Jan 27, 2012

AUTHOR: Janet Meadows - (United States of America)

In response to the complaint, I would like to address your comments made about our company - Infinity Incentives Group: The Promotional Travel Certificate that you refer to in your complaint, is an incentive product that we market to companies that use them as an incentive to get you to participate in an informative presentation about their travel club or other type of business. When you receive our certificate, the terms and conditions are printed on the back. It clearly states that there are fees that you are responsible for (i.e. taxes, ticketing fee, peak season, weekend or holiday fees, if they apply). This is not a FREE trip and nowhere on our certificate does it state that it is a FREE trip. We also have a full Customer Service staff available by telephone or email to answer any questions you may have regarding the certificate.

The $100 deposit that is initially required is applied to the fees at the time that you travel. If, for any reason you do not travel, you may write in and cancel your certificate and request a full refund, which is processed and mailed to you within 6-8 weeks (standard time for processing of refunds). Any additional fees that may be due at time of booking would be based on any peak, weekend, or holiday travel that you are requesting. Which would still be a savings of 10 - 30% over what you would otherwise be able to book that same trip.

Your signature is required on the certificate when you mail it in to activate it. It states that you have read and understand the terms and conditions and therefore are signing in agreement with these terms. It also states that you should not rely on any representation other than what is in the contract. We have a strict company protocol and policy that we follow in fulfillment of these certificates and are constantly striving to make the process as straight-forward as possible. We welcome your comments as they assist us in providing better customer support and ultimately
a better travel experience for our customers.

If you have any additional questions or comments, please don't hesitate to contact our Customer Service Department at 866-653-2139. Our representatives would be happy to assist you. If you still wish to be refunded your deposit, Please follow instructions below for requesting a refund. Send in a letter, include your pin number. Refunds are processed in the order they are received and may take up to 8 weeks. Please submit in writing and mail certified to: ATTN REFUND DEPARTMENT INFINITY INCENTIVE GROUP P.O. Box 3479 Lake Havasu City, Az 86405.
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