Jiffy Lube Installed wrong oil filter Hanover Pennsylvania

I brought our 2005 Caravan in for a oil change and injector cleaning service. The tech broke the oil stick so he could not guarantee correct oil level. After oil the change and during injecter cleaning I went outside to see progress.

He had the engine running at a high RPM. The sound coming from vechicle could only be a  bearing, it was knocking loudly. I had not heard this sound from our van before. I made mention of it to the tech and he kind of ignored me.

I brought the van to another garage and the mechanic said the oil filter Jiffy installed Was too small. I went back to Jiffy and informed the manager. He stated that it is not the size of filter but flow rate that counts. Their smaller filter had 7 returns the bigger one installed at different garage had 8 return.

The manager of Jiffy also stated my van made that sound when I pulled in and he made note of it on invoice. I was unaware of this since he said nothing to me and I did not have reading glasses at the time.

The manager was very aggressive and mocked much of my rebuttal. I am waiting for response from owner and hope to find affordable representation if needed. I will not have repeat business with Jiffy and would caution all who do. Google has over 48,000 negitive comments under group Jiffy Lube. This is a fact.