Report: #1058316

Complaint Review: Lamps Plus

  • Submitted: Tue, June 11, 2013
  • Updated: Tue, June 11, 2013
  • Reported By: debbiedooright — roxbury New York
  • Lamps Plus
    9425 California St
    Redlands, California
    USA

Lamps Plus Deceptive description of product Redlands California

*Author of original report: Lamps plus rip off

*General Comment: this is what you get....

Show customers why they should trust your business over your competitors...

The advertisement on Lamps Plus site say this lamps product name is "Bronze Mission Style Tree Lamp" No where does it give the consumer the impression it is plastic. 150.00 for a plastic outdoor light regardless of how nice it looks just doesn't cut it.
 
For the unaware consumer if you scroll down on the product page it says 'bronze finish' So what the heck does bronze finish mean? As far as I can tell they painted bronze colored paint over this cheap plastic lamp. Why don't they just say the dreaded word 'composite'? I called customer support (I use the term loosely) and the person I was speaking to said "it actually looks like wood mame" Wood? Very disappointed and the thought of repacking and sending back is more than I can handle. Live very rural and this would be a big ordeal."
 
Debbie Ries
debbie.ries@gmail.com

 

 

 

 
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This report was posted on Ripoff Report on 06/11/2013 01:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lamps-plus/redlands-california-92374/lamps-plus-deceptive-description-of-product-redlands-california-1058316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

Lamps plus rip off

AUTHOR: debbiedooright - ()

So the big clue here was Bronze Mission Style? That should have tipped me off that the lamp was not bronze. Why?

The Mission Style is in fact a term use to describe a style. It did not say  Bronzed Style Mission lamps. Had they saif that I think I would have figured out it was not in fact bronze. Disgruntled? I certainly am and I often wonder why some folks just can't wait to jump on the 'rebuttal' bandwagon for no reason other than the fact that they are probably bored. YAWN

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#2 General Comment

this is what you get....

AUTHOR: Tyg - ()

 This is what you get when you shop online. As someone in the retail field, everything about thier description is telling me its not BRONZE. "Bronze Mission Style" should have been the first clue. Also a "Bronze Finish" normally means that its not BRONZE under the finish. As for the price, hey it would have been 250.00 in the store so your ahead of the game there. How exactly have you been scammed or rippedoff? You paid for a product and got it. End of story. This sounds more like "Buyers Remorse" then any fault of this company. Next time just go buy it from a brick and mortar store. This way youre not getting a nasty little surprise when you opened up your box. You can SEE the quality for yourself.

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