Report: #1093229

Complaint Review: Legalzoom

  • Submitted: Sun, October 20, 2013
  • Updated: Sun, October 20, 2013
  • Reported By: Alfred R. — Rancho Mirage California
  • Legalzoom
    101 N. Brand Blvd., 11th Floor, Glendale, CA 91203
    , Select State/Province

Legalzoom Legalzoom did not file documents and blamed it on the customer! Rancho Mirage California

*UPDATE Employee: LegalZoom Response

Show customers why they should trust your business over your competitors...

I bought legalzoom's highest level of products and customer service for $897 - simply to create a S corp. The regular cost was supposed to be about $300, but I wanted piece of mind so I got their highest level of support. A year later, my accountant says "Why do you have a chapter C corp? What happened to your chapter S?" I called legalzoom and they said that they sent me the documents to file the chapter S, but that I didn't send them back. When I asked why they didn't follow up and where the tracking # for the package was, they said it was my fault for not sending in the proper documents and it was now too late. When I asked again - where is the tracking #, they ignored me! That is the customer service I got for an extra $600. It's my fault for not filing the proper documents? What did I pay them for?!? So, I had to file my taxes as a chapter C and got double taxation - costing me $20k more in taxes!!  How can I hire someone to file the proper documents and I get blamed for not filing the documents?!? Get a CPA or a real lawyer. Trying to save money with legal zoom with get you in trouble or cost you $$$.

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#1 UPDATE Employee

LegalZoom Response

AUTHOR: LegalZoom - ()


We're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right.  

We'd like to learn more about your situation.  Please kindly submit your contact information to: and we will review your order history.

We look forward to speaking with you and hope to make your experience with LegalZoom a better one. 


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