Report: #1005618

Complaint Review: Magazine Publishers Service

  • Submitted: Tue, January 29, 2013
  • Updated: Tue, January 29, 2013
  • Reported By: Karene — Thorhild Alberta Canada
  • Magazine Publishers Service
    Branche Place D'armes, PO Box 187
    Montreal, Quebec
    United States of America

Magazine Publishers Service Will not VOID our agreement Montreal, Quebec

*General Comment: similar situation

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 In Novemeber 2012 I received a call soliciting magazines. I was interested and gave approval to debit my credit card. In return I was to receive a free gift prior to Christmas and 4 magazine subscriptions.

  In December I received an "Order Confirmation and Agreement" letter as a receipt and a form to mail back for the "free gift". I sent the form back the day I received it. Also in this letter was the statement that I had 10 days to cancel my order. Unfortunately this arrived after the 10 day window.

 On my December credit card bill was a larger amount than I had agreed to. I immediately wrote a letter to Magazine Publishers Service stating that this broke our contract/agreement. I also gave a copy of this letter to my bank and sent an email to Magazine Publishers Service. I cancelled my credit card.

 In response to my email I was informed that because I did not cancel my agreement with in the 10 day window I owe Magazine Publishers Service 90% of the total balance. I was also informed that a second call had been made to me to verify the order, the address and to answer any questions; this call was recorded. Unfortunately the recorded call was the first one I received and there was no second/confirmation call.

 I responded to the email by informing them of what I remembered. In the next email I was told there is a "no refund" policy and my service would not be cancelled.

 I responded by informing Customer service I had received 2 phone calls in this matter and stood firm that the agreement is "void". The response to this was that this was not a 2nd phone call ... I can count! I sent one further email standing my ground that "they" tried to overcharge me, thus voiding our agreement and that I would not be in further contact by email.

I have received phone calls on January 14, January 15, January 17, January 24, and today January 29. This is in my opinion harassment. I do not use foul language or a raised voice when this company calls, but I do tell the caller I do not believe I have an account with them as they broke our agreement.  To date I have refused every item received from them and will continue to do so. No Product = No Payment.

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#1 General Comment

similar situation

AUTHOR: Marc - ()

I am also from Alberta and in the same situation. April 2013 was when they got me. I have tried to cancel and got the same response. I have checked with Service Alberta , Consumer Information and was told the Fair Trade Act does not apply since it was over the phone.

I am interested to know if you have resolved your predicament?

I've seemed to have run out of options.

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