• Report: #1092882
Complaint Review:


  • Submitted: Fri, October 18, 2013
  • Updated: Fri, October 18, 2013

  • Reported By: Mark — Salida Colorado
1080 NW 163rd Dr Miami, Florida USA

NetTalk Non-existant customer service/technical support Miami Florida

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My NetTalk DUO worked fine for 2 years, then died. All attempts to contact the company via a trouble ticket have been unanswered for the past 11 days. Reading online of people waiting months for a trouble ticket to be answered, I have no hope of getting relief. I am outside of the US, so spending hours on hold for paid call to their customer support line is out of the question.

When I first bought this device in 2011, I had a question for customer support which was answered promptly. As a result, I've recommended the product to a number of people.  No more.  Despite having 20 months left on my present service contract, I will switch to another VoIP device like Ooma.


This report was posted on Ripoff Report on 10/18/2013 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/reports/nettalk/miami-florida-33169/nettalk-non-existant-customer-servicetechnical-support-miami-florida-1092882. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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