• Report: #465742
Complaint Review:

Norton Antivirus

  • Submitted: Sun, June 28, 2009
  • Updated: Sun, June 28, 2009

  • Reported By:massillon Ohio
Norton Antivirus
www.symantec.com Internet U.S.A.

Norton Antivirus completely useless wants more money when service is advertized free Internet

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we bought norton 360 2.0 about 6 months ago...we recently did a scan and it said we had a Trojan horse...so i contacted them through online chat, where i was informed that they wanted 99 USD to get rid of the virus. What? In the book that came with this product which we already spent over 100 $ to get it states 'norton security scan provides free scanning and removal or repair of viruses and other threats." Page 32. We are very disappointed in the company, we managed to do another scan using another source and it said the computer was clean....hmmm...maybe norton wants peaple to think they have viruses so they can suck more money out of them.

massillon, Ohio

This report was posted on Ripoff Report on 06/28/2009 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/norton-antivirus/internet/norton-antivirus-completely-useless-wants-more-money-when-service-is-advertized-free-inter-465742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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