Report: #263882

Complaint Review: OnRebate.com

  • Submitted: Sat, July 28, 2007
  • Updated: Tue, August 14, 2007
  • Reported By: Northfield New Hampshire
  • OnRebate.com
    P.O. Box 440588, Miami, FL
    Miami, Florida
    U.S.A.

Show customers why they should trust your business over your competitors...

My wife bought me a computer from an on-line vendor. She 2was under the impression the rebate was direct with the vendor. When we received the computer, we contacted the vendor and were referred to the OnRebate site for filing the rebate request.

When I Googled it, the info from Ripoff Report was right under their site link. As a result, I was especialy careful to send them exactly what the specified. Even so, they managed to screw me out of the rebate, claiming that I had not sent the original barcode from the shipping document (I did).

I spoke with their representative and was told there was nothing they could do. We finally contacted the vendor, and they agreed to resolve the problem.

We are not buying anything else that involves a mail-in rebate. Most of them are scams. They rely on the fact that many people don't submit them, and when submissions are rejected, most people give up. Result.... the rebate company pockets your rebate. Neat, huh? These people should wear masks when they're working.

Ron
Northfield, New Hampshire
U.S.A.
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This report was posted on Ripoff Report on 07/28/2007 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/onrebatecom/miami-florida-33144/onrebatecom-another-rebate-ripoff-miami-florida-263882. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#1 UPDATE Employee

Response

AUTHOR: Theo - (U.S.A.)

We apologize for the inconvenience. Please contact me at i will resolve your situation. It really doesnt make any sense to keep submitting the same issue so many times. Please contact me. Thank you
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#2 UPDATE Employee

response

AUTHOR: Theo - (U.S.A.)

We are sorry for the inconvenience, and we will insure you that you will get the help you need. Please contact me at april.jackson@onrebate.com if you need further assistance. Thank you
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#3 UPDATE Employee

Response

AUTHOR: Theo - (U.S.A.)

Excuse me sir,

I have seen that you have submitted this response plenty of times, and not have received any assistance. Please contact me directly so we can resolve your issue. april.jackson@onrebate.com
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#4 UPDATE Employee

rebate assitance

AUTHOR: Pedro - (U.S.A.)

We apologized for any frustration cause during the rebate process. As per our terms and condition in order to receive an approval on a rebate claim you must submit your original UPC barcode. To further assist please contact me Pedro at 1-866-310-8083 or my personal e-mail address pedro.mondejar@onrebate.com
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