• Report: #1136301
Complaint Review:

paypower visa

  • Submitted: Fri, April 04, 2014
  • Updated: Fri, April 04, 2014

  • Reported By: nichole — louisville Kentucky
paypower visa
Nationwide USA

paypower visa would not let me speak with upper mngmt. my taxes stolen. paypower keeps losing my paperwork and has ben ongoing since feb 19 Nationwide

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Nichole from louisville ky. I did not recieve my income tax on my paypower.  I contacted them they told me to send verification paperwork I did during the conversation.  He told me he rcvd it. This is 2/19/14. It will take up to 90 days to complete investigation. They will send me my new card in 3-5days. I got the card and could not activate. Called paypower back they told me they would send it up someone would contact me to get my remainder balance. I kept calling for weeks customer service told me they could not reach the risk dept all they had was a email. Someone contacted me and sd they never rcvd the verification on the 19th now it is 3/20/14 I resent it he sd he rcvd it they should take the hold off my card to rcv the funds not used. Someone will contact me they stated in 3-5 business days. I called again to see they havent and lefta vm on the 855# james called back on 3/3/14 stated they never rcvd the verifiction docs. So I sent them again and requested to speak to a supervisor he sd there is nobody to speak to he gives me his word it will be processed. Then he tells me I hv my money released that is left on my card I have to wait 90 days from today to recieve a check. He said since someone has used my info they cant put my money on a card. Why did u send me a new card then. He couldnt answer my question and said im acting like they took my money. I explained im not being treated as a valuable customer nor am I getting heard nor is anything being done and he stated I only have 60 some dollars because of maintenance fees. Even though I hvnt used my card im getting charged fees. Every representative ive talked to is so aggressive and not friendly at all. Stay away from paypower visa they are a ripoff I dont know what to do.

This report was posted on Ripoff Report on 04/04/2014 10:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/paypower-visa/nationwide/paypower-visa-would-not-let-me-speak-with-upper-mngmt-my-taxes-stolen-paypower-keeps-lo-1136301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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