• Report: #920235
Complaint Review:


  • Submitted: Tue, July 31, 2012
  • Updated: Tue, July 31, 2012

  • Reported By: JamesG — Philadelphia Pennsylvania United States of America
Internet United States of America

PhoneClaim.com Asurion This company has taken my monthly charge of $8, charged me $130, emailed me a delivery date and than told me sorry, we can't do anything for you when my phone didn't come!! Internet

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I pay this company $8.00 a month for their insurance. I recently had my cell phone stolen from me. I called up the insurance company and the phone call made me feel very confident as to their services. I also had to pay the deductible of $130. I received an email after our phone call that my phone would be delivered on July 31st. I was extremely pleased with this, as I use my cell phone for both personal and business related issues.

On July 31st my phone did not arrive. Of course, just like anyone I called the company. After being on the phone for over 20 minutes, after speaking with three different people, I was told that there was nothing they could do! They lied to me, took my money and blew me off!! When I told them that I was extrememly unhappy with the service, that they aren't living up to their promises, I asked to speak to a supervisior I was told there was no one in and I would have to wait for up to two hours to speak with someone. They offered to call me back, but of course how is that possible, considering I don't have a phone they can call! I asked for some sort of compensation because they are the ones that messed up and I was told there was nothing that could be done!

This report was posted on Ripoff Report on 07/31/2012 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/phoneclaimcom/internet/phoneclaimcom-asurion-this-company-has-taken-my-monthly-charge-of-8-charged-me-130-em-920235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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