• Report: #1039295
Complaint Review:


  • Submitted: Sat, March 30, 2013
  • Updated: Sat, March 30, 2013

  • Reported By: Laurel — Seattle Washington
1266 East Main St Stamford, Connecticut United States of America

Primotronix Did not send me a product and will not return my money Stamford, Connecticut

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I placed an order for a digital camera from Primotronix on March 3rd, 2013.  I saw an ad for a great deal with free shipping so I decided to order from them instead of another online retailer.  After not hearing from them or receiving a tracking number for several days I got worried and decided to call to check on the status of my order.  They then informed me that they have 5 business days to respond or contact me regarding my order.  Once they had me on the phone they tried to up sell me on a battery for the camera explaining that the one it comes with only lasts 20 min even though the specs on the manufacturers web site says different.  I began to worry weather this company was legit but since it was such a good deal I persisted.  They agreed to send the camera and assured me that I would have a tracking number by the end of the day.  No tracking number came so I called back two days later, they then informed me that my product was coming straight from the manufacturer and there was nothing they could do, but would get me a tracking number by the end of the day.  Over the next two weeks I contacted them several times trying to receive a tracking number or a status on my order.  At this point the customer service rep was becoming irate and told us to take our business elsewhere.  After thinking about it I decided to do just that and I called them on March 21st, 2013 to cancel my order and told them to refund my card.  They told me it would take 2 to 3 business days.  On the third business day I still did not see a refund, I contacted my bank and they said no credit had been issued so I called Primotronix to see what the holdup was, they then changed the time frame to 5 to 7 business days becoming more combative and irate when I began to question their business practices and threatened to charge me a large restocking fee even though I had not received an item.  All I wanted from them was a refund and they treated me like I was doing them a disservice.  I made one final call on March 29th 2013 and they once again changed their time frame to 7 to 10 days, they assured me that my money will be back in my account on Monday April 1st 2013, I dont believe that this will happen but we will see.  I did some research on the company and found several complaints that were almost identical to my experience.  I also discovered that they have been in business less than a year and have received 33 Better Business complaints.  I believe this company to be a fraud, they prey on people looking for a deal and have no respect for their customers and believe that there are no consequences for their actions.  Google their name and you will find a mountain of complaints that are almost identical to mine.  The best way to make this company accountable for their actions is to file a formal complaint with the federal trade commission go to https://www.FTCComplaintAssistant.gov/ to file.  I hope we can stop this company from scamming or mistreating another customer.   

This report was posted on Ripoff Report on 03/30/2013 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/primotronix/stamford-connecticut-06902/primotronix-did-not-send-me-a-product-and-will-not-return-my-money-stamford-connecticut-1039295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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