• Report: #708847
Complaint Review:


  • Submitted: Mon, March 21, 2011
  • Updated: Mon, March 21, 2011

  • Reported By: kathleen — San Jose California United States of America
PO box 361448 Des Moines, Iowa United States of America

Proactiv Proactiv Solutions will not refund my money. Was charged for product I never received. Des Moines , Iowa

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I ordered Proactiv for my daughter as I have seen all the commercials on tv for acne. Even the movie stars use it.  We received our first shipment and I paid for that. However,  about a month laterI  took my daughter to a dermatologist who told me to take her off Proactiv t immediately. ( Not  a good product)  I tried to cancel my order but was talked into just putting it on hold.  I said sure, busy with 3 children full time and being a single mother, I did not want the run around and just wanted to get off the phone. Little did I know a few month later, I saw our mail lady and told her to return the shipment-I never even touched the box.  I then called Proactiv to find out yes, they did ship me a 3 month shipment- can were charging my credit card- I told them to cancel everything. I was told I could not have a refund as they did not receive their package back. It would take them 3 to 4 weeks but in the meantime to expect two more charges to my credit card------I called Amercian Express and immediately and disputed the charges.  They did this-  However, I am still getting a bill for Proactiv trying to charge me over 40 bucks for shipping and handling etc..  I am not sure what is going on here.  I have called no less then 5 times to cancel product, get refunds, and have been told sorry since American Express would not pay them- they were coming back to me. I said , " What do you people not get?"  I did a chargeback- have tried to cancel, have tried to get a refund, and nothing with this company works.  I would never spend another dime with this company.  I then got a letter saying my account was overdue and would be sent to collections.  The customer service was horrible- I was expecting, "I am sorry," or " what can we do to make it right?"  I got nothing other than I owed the money.  Never use this company or give them a credit card. You will continue to be charged over and over again. Save your money on a reputable company. Proactiv has no morals or ethics.

This report was posted on Ripoff Report on 03/21/2011 07:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/proactiv/des-moines-iowa-50336-1148/proactiv-proactiv-solutions-will-not-refund-my-money-was-charged-for-product-i-never-rece-708847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Proactiv

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?