• Report: #69085
Complaint Review:


  • Submitted: Tue, October 14, 2003
  • Updated: Tue, October 14, 2003

  • Reported By:Virginia Beach va
Providian, P.O. Box 660509 Dallas, Texas U.S.A.

Providian ripoff unreasonable Dallas Texas

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I have a Providian credit card and always pay my bill on line and on time! I have never been late with a payment. I had a payment that was due on 7 Sept 03, unfortunately this was a few days before hurricane Isabel was due to slam into us! The place was a total nightmare with people buying supplies, generators, plywood etc.....

Areas were being manditorily evacuated and everyone was trying to prepare for her! To make a long story short she hit us and hit us hard, over 2 million people were without power most for many days and some for up to 2 weeks, we were declared a federal disater area and the damage done was in the billions. When my power came back on and I was able to log on one of the first things I did was to make my payment. Now I do not just make the minimum payment but normally twice the amount due!

A couple of days later I received my statement in the mail and saw that I had been charged a $35 late fee! When I called them to explain what had happened they were very uncaring! They finally did agree to credit the late fee back but that they were going to put a permanent note in my file to NEVER credit back another late fee and that it would affect my interest rate!

Now keep in mind that I have never been late with a payment before and have had the account for a couple of years. You can rest assured that I will be paying this off and telling them what they can do with their card!

Virginia Beach, Virginia

This report was posted on Ripoff Report on 10/14/2003 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/providian/dallas-texas-75266/providian-ripoff-unreasonable-dallas-texas-69085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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