Rand Mcnally Rand Mcnally GPS is a piece of garbage. Chicago Internet

The first time I filed a complaint with the Better Business Bureau was because I called in to get my first Rand Mcnally GPS sent back and get an upgrade and pay the difference or get my money back. They said all they could do was send me back a new one. They lost my GPS at their company and took them 2 weeks to find it. So they sent me the new GPS. I have been using it for about a month an d then it does the same thing the other one was doing. I call into the company to talk about getting my money back because now I am tired of this product and its means to not work. The employee tells me that they will have their supervisor Pablo give me a call and that he will help. Pablo calls and leaves me a voicemail with the wrong phone number, so then I have to search for him. So about an hour into my digging I FINALLY find him. This man wont let me get a finished sentence in. Pablo tells me that because this is a brand new device it is the way I am charging it and he wants to trouble shoot it. NO I DONT WANT TO TROUBLESHOOT IT I HAVE BEEN THROUGH ENOUGH WITH THIS COMPANY I JUST WANT TO SEND THEM THEIR PRODUCT BACK AND GET MY MONEY. He told me that because the first GPS was paid for and I had problems with that, they did me a favor by sending me a brand new one for free. What kind of mess is that to tell a customer who has been having problems with your device.He said he would have his boss call me August 14th, that is 8 days away and very unacceptable. Pablo also told me that this problem I am having is rare, but on rip off report everyone is having my same problem and my friend I know even had to turn in their GPS because of this problem. I was disrespected by this Pablo man and i am stuck with a product that doesn't work well and I cant even get a refund.