Report: #1167267

Complaint Review: Remington

  • Submitted: Mon, August 04, 2014
  • Updated: Mon, August 04, 2014
  • Reported By: Alain — Las Vegas Nevada
  • Remington


Remington Remington Arms CompanyFirearms Model 700 Remington 700 recall Madison NC

Show customers why they should trust your business over your competitors...

I purchased a rifle from Remingtom, model 700, and before I even fired it, IO got a recall for bad triger. It fires by itself. So I responded to the recall:

Well....I've gotten two more emails answering my inquiries. Their attitude so far has been "We don't care.....cause we don't have to".

It's hard to believe a company like Remington prepare for this recall any better than they have. I have a Remington 700 and I love that rifle. That's why I decided to get the 700 7mm. My next purchase will be a 338...but probably not a Remington.

So far they have failed to do everything they have promised me.
They failed to email me the return labels until the 3rd call on the first day....
They failed to send me a box to return my new rifle (never been fired)...
They failed to repair, inspect, clean and return my rifle in a timely manner....
and they failed to honor their 40 percent discount on a $500 stock that was offered online at the time my rifle was sent in......

I like their rifles but I have to say that management doesn't have a clue how to handle customer service.

I hope everyone else is getting better results from Remington.

I spoke on the phone with David Sykes, a supervior from Remington. He gave me the run around on the return of my rifle. He sent me an email with a =n attached contract to sign in order to release the rifle (MY RIFLE) back to me. After reading it, I contacted my attorney... He said: No way you should sign it!

--> Here is the Outrageous contract from Remington:


My Name Here (the “Customer”) is an owner of a Remington Model 700 or Model Seven rifle with serial number XX000000 (the “Rifle”).   Prior to the date of this agreement, the Customer transferred the Rifle to Remington Arms Company, LLC (“Remington”).  The Customer has requested that Remington immediately return the Rifle to the Customer.  In consideration of return of the Rifle, the Customer agrees to the following:

The Customer acknowledges that he/she has read Remington’s Product Safety Warning and Recall Notice (the “Voluntary Recall”) and understands that Remington has voluntarily recalled Model 700 and Model Seven rifles with X-Mark Pro (“XMP”) triggers after Remington determined that some Model 700 and Model Seven rifles with XMP triggers could, under certain circumstances, unintentionally discharge.  (A copy of the Voluntary Recall is attached.)

The Customer knows that his/her Rifle is subject to the Voluntary Recall.

The Customer acknowledges that Remington has advised and warned the Customer that the Rifle should not be returned to the Customer before the Rifle can be inspected, specially cleaned, and tested under the Voluntary Recall. 

The Customer acknowledges that Remington advised the Customer that the Rifle has not been repaired and that the Customer demands that the Rifle be returned before it can be repaired.

The Customer voluntarily chooses to receive the Rifle from Remington although the Customer knows that there is possibility the Rifle could discharge as described in the Voluntary Recall which could cause personal injury, property damage and death. 

The Customer voluntarily and without reservation expressly agrees to assume the risk of use of the Rifle by himself/herself and any others who may use it and any activities incidental thereto.

The Customer, in consideration of return of the Rifle, hereby fully and forever releases and discharges Remington, its successors, predecessors, parent corporations, and subsidiary corporations from any and all claims in law and equity, including negligence, product liability, strict liability, breach of express or implied warranty and consumer protection claims which the Customer might have or could have arising in the future from an accidental discharge of the Rifle. 

The Customer agrees that, if any claim or lawsuit for personal injury, property damage or wrongful death, including product liability claims under theories of negligence, strict liability, breach of warranty, consumer protection, or any other theory of recovery in law or equity, is made or prosecuted against Remington arising from an accidental discharge of the Rifle by the Customer or anyone else, the Customer shall indemnify, defend, and hold harmless Remington, its successors, predecessors, parent corporations, subsidiary corporations, from and against any and all liability for damage or injury of any kind or nature, inclusive of attorney fees and costs. 

The Customer acknowledges that this agreement constitutes the entire agreement between the Customer and Remington with respect to the return of the Rifle.  The Customer further acknowledges that Remington has not made any representation, agreement, or promise to do or refraining from doing any act or thing not specifically set forth in this agreement.  This agreement may not be changed, modified, waived, discharged, or terminated except by an instrument in writing signed by the party against whom enforcement of the change, modification, waiver, discharge, or termination is sought.

The Customer agrees that, in the event Remington incurs any costs, expenses or attorneys’ fees in connection with enforcing any provision of this agreement, the Customer shall pay Remington’s costs, expenses, and attorneys’ fees.  

The Customer agrees that, if any provision of this agreement is held to be illegal, invalid, or unenforceable under present or future laws effective during the terms of this agreement, the other provisions shall still be valid and that there shall be added a provision as similar in terms to such illegal, invalid, or unenforceable provision as may be possible and be legal, valid, and enforceable.

This agreement shall be governed by the laws of the State of New York.

By signing this agreement, the Customer represents that he/she has read this entire document, and that he/she fully understands the terms contained in it and the impact of signing same, and signs the same of his/her own free will.  This agreement shall be binding on the Customer’s heirs, successors, personal representatives, and assigns.


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