Report: #110408

Complaint Review: Sallie Mae Servicing

  • Submitted: Mon, September 27, 2004
  • Updated: Wed, September 29, 2004
  • Reported By: Fairfield Ohio
  • Sallie Mae Servicing
    P.O. Box 9500
    Wilkes Barre, Pennsylvania
    U.S.A.

Sallie Mae Servicing Reported to Credit Bureau when loan was in forebearance Wilkes Barre Pennsylvania

*Consumer Suggestion: I work at another student loan company.

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On August 25, 2004 I was informed while applying for a home refinance that Sallie Mae had reported to all three credit bureaus for being behind on my payment to Sallie Mae Servicing when in fact my loan was in forebearance. I am in the process of fighting them now. For some reason I cannot get above the first level supervisors. Anyone with any luck please let me know.

Thomas
Fairfield, Ohio
U.S.A.
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This report was posted on Ripoff Report on 09/27/2004 03:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sallie-mae-servicing/wilkes-barre-pennsylvania-18773-9500/sallie-mae-servicing-reported-to-credit-bureau-when-loan-was-in-forebearance-wilkes-barre-110408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Consumer Suggestion

I work at another student loan company.

AUTHOR: Marcus - (U.S.A.)

Questions:

1 - does Sallie Mae Servicing (http://www.salliemae.com) reflect the forbearance in the account history? If you haven't signed up for it, you'd better start.
2 - did Sallie Mae send you a statement reflecting the forbearance? Anything in writing?

If #1 is true, a simple printout of the page showing the forbearance period should be sufficient proof. You don't need to get past the first level sups - just let them know you can fax them a copy of this. They'll get it taken care of - and if they don't, you can always dispute it with the bureaus using that printout.

IF #2 is true, same as above.

If #1 nor #2 are true, then there's no proof of the forbearance, and when a forbearance is placed on an account, there -MUST- be confirmation sent. If you didn't get confirmation at the time it was set up, unfortunately that falls back onto you.

Even if they didn't send you a confirmation letter, they should still have been sending you monthly bill statements reflecting no payment due.
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