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Report: #255769

Complaint Review: SALT RIVER PROJECT - Phoenix Arizona

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  • Reported By: phoenix Arizona
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  • SALT RIVER PROJECT .SRP.NET Phoenix, Arizona U.S.A.

SALT RIVER PROJECT RIPOFF SRP WOULD NOT TURN ON ELECTRICITY IN 111 DEGREE HEAT PAID BILL BUT SRP WOULD NOT TURN FOR 24 HRS 10 MONTH OLD INFANT AND 3 YR OLD I HOUSE BUT SRP WOULD NOT SENT A TECH WHO MAY BE IN THE AREA OR AROUN THE AREA TO TURN ON ELECTRICITY NO REGARD FOR CHILDRENS HEALTH OR SPOIED FOOD IN THE MIDDLE OF ARIZONA SUMMER PHOENIX ARIZONA

*Consumer Comment: HA!

*Consumer Comment: Steve

*Consumer Suggestion: Maybe you should make paying your electric bill a higher priority!

*Consumer Suggestion: Maybe you should make paying your electric bill a higher priority!

*Consumer Suggestion: Maybe you should make paying your electric bill a higher priority!

*Consumer Suggestion: Maybe you should make paying your electric bill a higher priority!

*Consumer Comment: Not that easy

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pd my elect bill after was shut off. clld srp and they would not turn back on for 24 hrs. explained there are small children (10 mon and 3 yrs) in the house and temp of at least 111 today. Ask if they would be able to restore services today and per Ben (sup) the earliest would be 24 hours later. I asked if they could send a tech by that would be in the area or nearby to restore power, per ben they would not do this.

I inquired if they would make an expection due to the children and the high temp, Bens reply was the same as if he was reading off a cue card. I again inquired if someone at SRP could contact a tech to see if they may be willing to take five min to restore my electric. Bens response was the same as before and they would not contact any tech to see if they would be willing to stop by.

Again I asked if he would please dispatch a request to any tech that would be close by to see if they would be willing to stop by. Again, Ben replied the earliest would be 24 hours before a tech would be at the house.
At this point I asked if he would go beyond the normal customer service and please see if a tech would be willing to stop by. Again the cue card response was read to me. I explained about no employment and the concern of all the items in the refrigerator spoiling (milk for the baby) only to be told that tomorrow would be the earliest.

Trish
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 06/20/2007 01:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/salt-river-project/phoenix-arizona/salt-river-project-ripoff-srp-would-not-turn-on-electricity-in-111-degree-heat-paid-bill-b-255769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#7 Consumer Comment

HA!

AUTHOR: H - (U.S.A.)

POSTED: Monday, July 02, 2007

Steve,

I seem to remember multiple posts from you that talk about how badly collectors mistreated you when you spent $170,000 of their money.

Now you are telling people that it is THEIR fault that they didn't pay THEIR bills?

LOL! Now THAT is unreal.

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#6 Consumer Comment

Steve

AUTHOR: Mike - (U.S.A.)

POSTED: Monday, July 02, 2007

Those were my thoughts exactly. This person didn't pay their electric bill and put their children at risk of death and blames the electric company for not going out of their way to help her. I can't believe reading many of these reports how bad this country has become at blaming others for their own problems. Didn't read your contract? Blame the dealer for charging you more. Didn't pay your bill? Blame the company for not turnign it back on fast enough. Sent money via western union even though they tell you not to? It's western unions fault for allowing it! Unreal

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#5 Consumer Suggestion

Maybe you should make paying your electric bill a higher priority!

AUTHOR: Steve - (U.S.A.)

POSTED: Tuesday, June 26, 2007

Trish,

I lived in Phoenix for a few years and know how it gets. However, I always paid my electric bill in order to avoid what you faced.

It is not SRP's fault, or problem that you failed to pay your bill. That is your fault.

However, there were several immediate solutions to your problem. The first is to get a cheap cooler and a few bags of ice. That would have saved your food.

Then, I'm sure you could have stayed with friends or relatives, or even rented a cheap motel room so you and your kids could have electricity for one night.

BTW...The people out in the tent city manage without A/C.

Do you have a car with A/C? I think I would have put my small children to bed in the car and let it run.

There were many options here.

No rip off. Pay your bills.

You just didn't get the answer you wanted and nobody jumped when you wanted them to jump. That is the only problem here.

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#4 Consumer Suggestion

Maybe you should make paying your electric bill a higher priority!

AUTHOR: Steve - (U.S.A.)

POSTED: Tuesday, June 26, 2007

Trish,

I lived in Phoenix for a few years and know how it gets. However, I always paid my electric bill in order to avoid what you faced.

It is not SRP's fault, or problem that you failed to pay your bill. That is your fault.

However, there were several immediate solutions to your problem. The first is to get a cheap cooler and a few bags of ice. That would have saved your food.

Then, I'm sure you could have stayed with friends or relatives, or even rented a cheap motel room so you and your kids could have electricity for one night.

BTW...The people out in the tent city manage without A/C.

Do you have a car with A/C? I think I would have put my small children to bed in the car and let it run.

There were many options here.

No rip off. Pay your bills.

You just didn't get the answer you wanted and nobody jumped when you wanted them to jump. That is the only problem here.

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#3 Consumer Suggestion

Maybe you should make paying your electric bill a higher priority!

AUTHOR: Steve - (U.S.A.)

POSTED: Tuesday, June 26, 2007

Trish,

I lived in Phoenix for a few years and know how it gets. However, I always paid my electric bill in order to avoid what you faced.

It is not SRP's fault, or problem that you failed to pay your bill. That is your fault.

However, there were several immediate solutions to your problem. The first is to get a cheap cooler and a few bags of ice. That would have saved your food.

Then, I'm sure you could have stayed with friends or relatives, or even rented a cheap motel room so you and your kids could have electricity for one night.

BTW...The people out in the tent city manage without A/C.

Do you have a car with A/C? I think I would have put my small children to bed in the car and let it run.

There were many options here.

No rip off. Pay your bills.

You just didn't get the answer you wanted and nobody jumped when you wanted them to jump. That is the only problem here.

Respond to this report!
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#2 Consumer Suggestion

Maybe you should make paying your electric bill a higher priority!

AUTHOR: Steve - (U.S.A.)

POSTED: Tuesday, June 26, 2007

Trish,

I lived in Phoenix for a few years and know how it gets. However, I always paid my electric bill in order to avoid what you faced.

It is not SRP's fault, or problem that you failed to pay your bill. That is your fault.

However, there were several immediate solutions to your problem. The first is to get a cheap cooler and a few bags of ice. That would have saved your food.

Then, I'm sure you could have stayed with friends or relatives, or even rented a cheap motel room so you and your kids could have electricity for one night.

BTW...The people out in the tent city manage without A/C.

Do you have a car with A/C? I think I would have put my small children to bed in the car and let it run.

There were many options here.

No rip off. Pay your bills.

You just didn't get the answer you wanted and nobody jumped when you wanted them to jump. That is the only problem here.

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#1 Consumer Comment

Not that easy

AUTHOR: Mike - (U.S.A.)

POSTED: Monday, June 25, 2007

Depending on how they shut off your electric determines how easy it is to turn back on. Many times they shut it off at the pole, or put a lock on your meter which has to be done by a technician, but only AFTER your payment is processed overnight to ensure your check doesn't bounce, etc.

I understand your reasoning for expecting them to come out quickly to turn it back on, but as hard as this is to hear, it's NOT THEIR FAULT YOUR MILK IS SPOILING, IT'S YOURS. They hear hard luck stories all the time from people who don't pay their bills.

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