Report: #323456

Complaint Review: Sears Outlet

  • Submitted: Thu, April 03, 2008
  • Updated: Wed, December 03, 2008
  • Reported By: Portland Tennessee
  • Sears Outlet
    393 East Main Street
    Hendersonville, Tennessee

Sears Outlet Delivery Service Hendersonville Tennessee

*Consumer Comment: sears delivery

Show customers why they should trust your business over your competitors...

I bought a condo in Portland, Tennessee. I purchased a stove and refrigerator for my new abode. I paid to have it delivered. The only problem was I had not closed on the new place yet. Sears Outlet in Hendersonville, Tennessee agreed to hold the merchandise until I notified them of the closing date.

However, everytime the delivery service gave me a delivery date it was for delivery to my old address. They would inform me that the change of delivery address had been made and the would give me a new delivery date. The new delivery date would always be a week later. It's just like the movie "Groundhog Day". The same scenario keeps repeating itself.

It has been almost a month since my purchase and still not stove or refrigerator.

I can not get the store to answer their phone

My advise is also if you can't take it with you, don't buy it because you may never see it again.

Portland, Tennessee
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 04/03/2008 03:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment

sears delivery

AUTHOR: Gypsy19 - (U.S.A.)

When K-mart bought Sears, they started to remove all the small delivery companies that made them successful. The delivery company for the outlet stores was called Robinson Delivery. They were small, so they cared about every single customer. but bigger is better right????? So they bring in Ceva, a transportation company trying their hand at home delivery and what did they get? 2nd class service.
Even the manager at the Hendersonville store quit, begging Sears to give her Robinson Delivery back, but in true K-mart/sears fashion, never admit mistake.
The bright side is the Hendersonville store cannot continue to lose money at its current pace and will be closing soon, followed shortly by the badly managed Thompson Lane.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.