Complaint Review: Sears - Hoffman Estates Illinois
- Sears www.sears.com Hoffman Estates, Illinois U.S.A.
- Phone:
- Web:
- Category: Department & Outlet Stores
Sears charges for undelivered items Hoffman Estates Illinois
*Consumer Suggestion: sears delivery fee
*UPDATE EX-employee responds: Non-refundable delivery fee
I was charged $543.74 for my undelivered/cancelled oven in September 2007. This charge included $75 for delivery/haulaway. After many calls, emails and mailed disputes, they have failed to credit me for the $75 delivery charges for an item I never received, even though each customer service person I speak with says I am entitled to be refunded for delivery charges on an item I never received. As a single mom on a limited budget, $75 is important to me.
Karen
Cleveland, Ohio
U.S.A.
This report was posted on Ripoff Report on 03/26/2008 02:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/hoffman-estates-illinois/sears-charges-for-undelivered-items-hoffman-estates-illinois-321397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Suggestion
sears delivery fee
AUTHOR: Paul - (U.S.A.)
SUBMITTED: Friday, May 30, 2008
Generally the fee for delivery is non-refundable.... but that is only if its actually delivered.
Untill the product is delivered, or if the product is never delivered...Sears can be sued over non-delivery and get a lot more than the delivery cost.
NOn-delivery of product canceles the 'no-refund agreement.
Signed brother of a lawyer.
#1 UPDATE EX-employee responds
Non-refundable delivery fee
AUTHOR: Alinta1970 - (U.S.A.)
SUBMITTED: Monday, March 31, 2008
As an ex-employee of Sears in their Home Delivery Office, I got this complaint numerous times on why the delivery is not refunded. It clearly states on the information the sales person gives you that the delivery is non refundable. Do I agree with that? No, I dont, as a single mom of 2 I know how important the $75 is but the only thing you would end up getting is a gift card for that amount.
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