Sears I am still waiting for my Kenmore washer to be repaired...almost a month later Hoffman Estates U.S.

This is the third time the Kenmore washer I purchased in 2014 has stopped working properly. Each time there have been significant delays in getting a technician to do the work. The first time, a technician came to my home 10 days after I called in, looked inside the washer, told me that a pump must be replaced, ordered the part and made another repair appointment for 10 days later.

He then left. The machine was repaired during that second appointment. The second time the machine stopped working, the technician came to my home 10 days after I called in, looked in the laundry room at the washer, told me that a pump must be replaced, ordered the part and made another repair appointment for 10 days later.

That technician was in my house for about 5 minutes. The technician scheduled to come 10 days later never showed up. I got several text messages indicating that the "window" was changed to later and later times. I then got a call from a "supervisor" who said the technician had a family emergency and that, basically, I was out of luck.

Two people came 10 days after that. The washer was repaired and I was told to use net bags for my wash because the problem was caused by small items clogging the washer's drain and that the pump replacement was not crucial. A month ago, my cousin washed his clothes at my home. Evidently he did not empty his pockets because I found several coins in the washer when I removed his wet things from the machine.

The washer stopped working properly I called Sears to make an appointment for...wait for it...10 days later. I called back to ask if the pump replacement part could be ordered in advance and was told that could only be done by the technician. I offered to purchase the part myself and was told I would not be reimbursed for it.

I spoke with someone at Sears Warranty customer service and was told that a note would be placed in my file to have the part available when the rescheduled service appointment was kept...10 days later. 10 days ago, a Sears technician came to my home, looked at the washer, told me that there were several parts including a pump had to be replaced, ordered the part and made another repair appointment for January 18, 2019, 10 days later.

The parts were delivered well before that date. The service "window" was set for 1p.m. to 5pm today. The technician called at 2:14pm and said he would be at my house in 30 minutes. He arrived about 3pm approximately. He looked at the washer, told me to get out the water that would not drain, and left my house.

I watched him drive away without another word to me. I then called Sears customer service twice (the first call was disconnected after Manny, the 'supervisor' made a rescheduled appointment for February 6). I called again and was given an appointment on January 29th. I then spoke with someone from the Warranty department who offered to reimburse me for going to a laundromat.

She also offered to make sure that Amado, the technician who disappeared, would not be sent to my home again. There are a couple of things I have noticed: there are service appointments available to new customers that Sears does not make available to those of us that have already paid for Sears services Sears must have outsourced its technician jobs here in LA, just as it has turned its customer service function over to a Filipino company The washer that has been so problematic is a Kenmore Elite machine..

.I trusted Sears, which was why I bought this machine AND have paid for Sears Home protection services for more years than I care to admit now. What happened? Do I have any recourse?