Complaint Review: SEARS - Houston Texas
- SEARS www.sears.com Houston, Texas U.S.A.
- Phone:
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- Category: BBB Better Business Bureau
SEARS WARRANTY SCAM Do not buy Sear Warranty Houston Texas
*UPDATE EX-employee responds: There are countless victims of Sears....
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I purchased a washer from sears a couple month ago. And now is leaking water on the bottom of the washer. I checked with sears they said the washer is still under warranty they will send a technician out. Technician came out twice and said we must have abused the washer, it will cost me $575 to fix it!!?? why the hell should I buy the warranty for ? Spent hrs on the phone, final judgment voided contract. I really mad at this situation. I will never purchase anything from Sear again.
I just want to spread the words to everyone to know Sear is not honnor their warranty. I checked online. I am not the only one who is the victim of this scam. (overload or abuse )
Hannah n
Houston, Texas
U.S.A.
This report was posted on Ripoff Report on 07/15/2008 03:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/houston-texas-77064/sears-warranty-scam-do-not-buy-sear-warranty-houston-texas-351640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
There are countless victims of Sears....
AUTHOR: Former Sears Sales Rep - (U.S.A.)
SUBMITTED: Thursday, July 17, 2008
Sears claims to stand behind their warranty, that they do not subcontract out their work, that the installation "crew," more or less father and son act, are screened just as an employee of Sears is screened... like I was screened. Background check and drug testing. This is what I was trained to tell customers as I went out to do in-home sales presentations for kitchen remodeling/refacing. In time I realize this was not true and that these installers were indeed subcontractors hired by Sears to go in and complete a remodeling/refacing job in a short amount of time.
I had the opportunity to talk with a couple different installers who were contracted by Sears to complete the installation of kitchens which I had sold and they both seemed to be good, hard working contractors who only accepted jobs from Sears during slow times for the reason Sears' expectations were unrealistic and the compensation for services performed was considerably less than average. Both installers worked on Sears' projects ONLY when there was no other work available.
Sears capitalizes by overcharging its customers for inferior product and service, underpaying installers/contractors, and hitting its sales consultants with anything possible to chip away at their commission for the sale. Sears feeds off its customers, employees and contractors.
See my report # 342824. Not to mention other victims of Sears Home Improvements... reports #314112, #282896, #237261, #239384, #203755, #200896, #187594.
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