SEARS Poor service! THOUSAND OAKS California

Our Kenmore front load washer stopped washing and spinning. It works great as long as there are no clothes in it. The repairman came yesterday as scheduled and changed the speed control board. I asked him how he came up with his diagnosis, (like what meter or other testing tool did he use?) and he said that he just had alot of experience with these washers. Fair enough. He puts the panel back on and is packing up while I watch the washer fail to move on to the next cycle. He pulls the panel off again, apparently rigged something below and heads for the door again. As I move to the washer to test it myself, he abruptly tells me, "I can't spend all day here" and hits the road. I load the washer and turn it on-NOTHING, NADA, ZILCH. $279.00 for this despicable service. I'll never buy a Sears product again. Sears has gone downhill beyond belief. As I write this, I've been on hold for what seems to be over twenty minutes with the South Florida District of Sears. No one answers!!! They don't want to deal with complaints.

Max99999
simi valley, California
U.S.A.