Report: #1015879

Complaint Review: Service Magic

  • Submitted: Sun, February 17, 2013
  • Updated: Sun, February 17, 2013
  • Reported By: PrivateAustralian — Fairfax Virginia United States of America
  • Service Magic

    United States of America

Service Magic Home Advisor HomeAdvisor They changed the rules NOW IT IS IMPOSSIBLE TO TURN OFF THE LEADS, Internet

Show customers why they should trust your business over your competitors...

The new Home Advisor is bad news I used Service Magic for over 7 years and was friends with the original CTO They changed the rules NOW IT IS IMPOSSIBLE TO TURN OFF THE LEADS for more than 2 weeks (Business rule number one If a company changes its name BEWARE!!!  Who is Home Advisor.) 

Sometimes you must walk away 20% of your clients give you 80% of your profit. I closed my Service Magic account, when I refused to bid a job but the LEAD (not a client) was allowed to post a truly brutal review. The fact is 105 good reviews from real clients can be destroyed by one LEAD who you knew was bad news.  

I have not used the site for 2 years except for a very expensive 3 week period several months ago. I sold my company with a promise that using Service Magic and myself as the salesman//sales manager the yearly revenue would only be limited by the new buyers ability to perform the work AND keep clients on average 95% happy with the process.

The new buyer used the site for 3 weeks while I was on holidays. The company fired me when I came back from holidays 
IT was a disaster the old Service Magic would have never been so stupid with a client planning to spend $25,000.00 per month. (With plans to increase even that amount)

I have hired to make my little complaint over  $600.00 worth of leads an issue with IAC InterActiveCorp the owner of Home Advisor.(Costing me 3 grand hope it proves to be money well spent) 

Previous Owner of Australian Landscaping and Construction. 

 Ps Starting out (to reach critical mass), the best way to use a lead selling site, is to create 5 or 6 front business and reduce the competition to the point you have only one outside or preferable no outside competitors biding the job. A $50.00 lead becomes a $200.00 lead but if you are the only bidder you can add $200.00 to your bid.

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This report was posted on Ripoff Report on 02/17/2013 04:34 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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