Report: #961571

Complaint Review: Shaw Carpet

  • Submitted: Mon, October 29, 2012
  • Updated: Thu, November 15, 2012
  • Reported By: AB — Flint Texas Virgin Islands (US)
  • Shaw Carpet
    P O Box 40
    Dalton, Georgia
    United States of America

Shaw Carpet Inferior Carpet Dalton, Georgia

*General Comment: Magnuson-Moss Addresses Warranty claims

Show customers why they should trust your business over your competitors...

I purchased carpet less than a year ago (when I first contacted them) about a pull in the carpet fibers. Big nasty pull right in the living room. We purchased a whole house of carpet. I went through the store and they sent out an EXPERT, who is a real joke. My claim was denied. 

My husband is in a wheelchair and walker and they told me my carpet is not under warranty because of the wheelchair and walker. The sales person knew this and never told us.

I was able to download their warranty and it does not state anything about using a wheelchair. Seems as if they make the rules for the warranty to suit whatever situation or claim that comes in.

We have a seven pound dog and we are two seniors who live here. The carpet is not soiled and has been steam cleaned once. Who would have thought a company this big would be out to rip people off.

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This report was posted on Ripoff Report on 10/29/2012 11:27 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Magnuson-Moss Addresses Warranty claims

AUTHOR: mikey - (United States of America)

According to the Report of the House of Representatives which accompanied the law (House Report No. 93-1197, 93d Cong 2d Sess.) the Magnuson-Moss act was enacted by Congress in response to the widespread misuse by merchants of express warranties and disclaimers. The legislative history indicates that the purpose of the Act is to make warranties on consumer products more readily understood and enforceable and to provide the Federal Trade Commission with means to better protect consumers.[1]The statute is remedial in nature and is intended to protect consumers from deceptive warranty practices. Consumer products are not required to have warranties, but if one is given, it must comply with the Magnuson-Moss Act.
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