Sonic Electronix Not A GOOD IDEA... Southern California

The rebuttal that Sonic Electronix sent is crap. I returned the radio and they never even sent it back and didn't even refund my money. I am in the process of talking to a lawyer because I don't see how this is legal. Also i don't see why you would have to shave of the serial number if it was legal. If the company (alpine) was getting paid what does it matter if they could track it. I think this is the most shady company that i have ever dealt with. i would feel safer buying a product of the side of the road which is actually what i think i did anyways. My goal is to let everyone know that this company is NOT legit. DO NOT BUY FROM THEM.

You will not get a refund for anything! Factory serial numbers are removed at Sonic Electronix so they cant be tracked. Since they cant be tracked the factory will NOT warrently them. This is why they are cheaper than other stores.

Call and ask if you dont believe me. You are playing russian roulet when you buy stuff from them!

Sonic Electronix is based in the heart of Southern California in the Santa Clarita valley. Founded in 2000, Sonic Electronix has always strived to become the one-stop shop for consumers of electronics. When we claim we're "the X-Factor", we mean it!

We provide car audio video electronics including subwoofers, amplifiers, speakers, cd players, navigation systems and more. We are pleased to offer the largest selection of car audio and video products to top electronics brands such as kinwood, pioneer, alpine, kicker and more. Please feel free to visit us online at:

http://www.sonicelectronix.com



Sonic Electronix's Call center works Monday-Fridays, 9AM-5PM PST. E-mails inquiries are answered within 24 hours generally except weekends or holidays. High skilled and trained personnel will answer eagerly any concern or question that a person may have.

If a customer faces an issue with a product, the customer must come to Sonic Electronix first for assistance.
Each product is warranted unless stated otherwise on the description. Standard warranty can be offered through manufacturer or the Company. On each case the specifications will be clearly provided on the item's description page. Steps and procedures are consumer's friendly and understandable to everyone.

Each product is BRAND NEW and SEALED in the manufacturer's Box unless stated otherwise on the Description.

Though products have never been used or open, Sonic Electronix never will find out if they are non-working unless customer complains. The manufacturer's productivity occurs in series, supplying the greater demand but sacrificing quality sometimes. Even if the Brand has a great reputation, the manufacturing of thousands allows a percentage in defective items.

Sonic Electronix Site does not offer Manufacturer's Warranty on any Alpine Product, however, it does offer Warranty through the Company and even extended for head units through Warrantech.


Abstract of the policy which can be found at: http://www.sonicelectronix.com/warranty_policy.php
Goes as follows:

"Sonic Electronix warrants merchandise covered under the Standard Sonic Electronix Warranty for Electronics Policy to be free from defects in material and workmanship under normal use for a period of 1-year from the original invoice shipping date. All returns require an RMA (Return Merchandise Authorization) number. An item returned for a replacement may be repaired or replaced at Sonic Electronix's discretion, unless otherwise required by law. Merchandise covered under the Standard Sonic Electronix Warranty for Electronics Policy may be returned a) within 30 days of the original invoice shipping date for a refund, or b) within one year of the original invoice shipping date for a replacement of the same item. If the same item is not available and a repair cannot be completed, SonicElectronix.com reserves the right to replace the item with a similar or like model or issue store credit at the current selling price not to exceed the original purchase price."


Details about the Company and each department can be found at: http://www.sonicelectronix.com/contact.php

See Below


Sales Department:
sales@sonicelectronix.com
Toll-Free: 1-877-BUY-SONIC
Local: (661) 257-9993
Fax: (661) 257-4737
Representatives are available Mon-Fri from 9:00AM - 5:00PM PST.

Support Department:
support@sonicelectronix.com
Phone: (661) 257-9993
Fax: (661) 257-4737

Warranty & Returns Department:
warranty@sonicelectronix.com
Representatives are available Mon-Fri from 9:00AM - 1:30PM PST.
Available via e-mail only for records purposes.

Website comments:
webmaster@sonicelectronix.com
Available for website comments only. Use the addresses above if you need assistance.


If there is any concern or questions in regards to this Response or our Reputation, please feel free to contact us. We will be more than happy to answer during our business hours.


Shop @ Sonic... You will not regret it!




Great Positive eBay Rating, BBB, BizRate, Price Grabber are available to the public to see for themselves that Sonic Electronix is the X-factor when shopping electronics.

eBay:
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=www-sonicelectronix-com&ftab=AllFeedback&sspagename=STRK:ME:UFS

BBB:
http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13198878

BizRate:
http://www.bizrate.com/ratings_guide/cust_reviews__mid--70505.html

Price Grabber:
http://reviews.pricegrabber.com/sonic-electronix/r/2358/