• Report: #228321
Complaint Review:

Sovereign Bank

  • Submitted: Tue, January 02, 2007
  • Updated: Wed, January 09, 2008

  • Reported By:Crystal Lake Illinois
Sovereign Bank
P.O. Box 12646 Reading, Pennsylvania U.S.A.

Sovereign Bank Refused to pay re-instatement fee after they missed home insurance payment Reading Pennsylvania

*Consumer Suggestion: FILE A COMPLAINT AND HERES HOW.....

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Sovereign bank bought Independence Community Bank, which owned my home mortgage previously. The ownership change occurred on 9/12/06, and my home insurance payment was due on 9/16, which comes out of my escrow account. Somehow the insurance bill was lost in the ownership transaction, and was not paid on time.

I received a letter from my insurance company stating that the payment had been missed and that my coverage had lapsed. I contacted both Sovereign bank and my insurance agent, and the bill was finally paid on 10/12.

On 12/16/06, I received another letter from my insurance company stating that I owed them $10. I contacted my agent who informed me that it was a "re-instatement fee", since my insurance policy had expired and a new policy had to be started. We both agreed that it is my mortgage lender who should pay the fee since they missed the payment.

After speaking extensively with the supervisor of the insurance department at Sovereign Bank in a conference call with my insurance agent, they refused to make the payment out of their pocket, stating that it is the borrower's responsibility to inform the insurance company of the change in mortgage ownership. My agent stated that this is never the case, and the information had been sent to my original bank, so technically the information was in their possession.

Even though this is only an argument over $10, it is the principle of the matter. Sovereign bank didn't take ownership for their incompetence and forced me, the consumer, to pay for it. I will never willingly do business with Sovereign Bank in the future.

Crystal Lake, Illinois

This report was posted on Ripoff Report on 01/02/2007 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sovereign-bank/reading-pennsylvania-19612/sovereign-bank-refused-to-pay-re-instatement-fee-after-they-missed-home-insurance-payment-228321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion


AUTHOR: Bostonian - (U.S.A.)

If anyone is having ANY problems with Soveriegn Bank and need to file a complaint against them please do so. They state that there is no place to file a complaint but there is. Massachusetts does not have jurisdiction over this crooked banking institution so they forward your complaints to the right people. I am submitting that information in this post for all who need it.

Office of Thrift Supervision
Department of the Treasury
10 Exchange Place, 18th Floor
Jersey City, NJ 07302

Office Of Thrift Supervision
Harborside Financial Center
Plaza Five, Suite 1600
Jersey City, NJ 07311

Fax# 201-413-7541

The fax number is for written signed complaints.

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