Complaint Review: Sparkletts - Internet
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- Author Not Confirmed
- Sparkletts Internet United States
- Phone:
- Web: sparkletts.com
- Category: Bottled Water Delivery
Sparkletts PureFlo, DS Waters Surcharges Added Without Permission Internet
*Author of original report: Update on Energy Surcharge
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Recently PureFlo water was obtained by Sparkletts. I received correspondence from Sparkletts that my account and invoicing would remain the same. The first invoice they charged me a $3.00 "Paper Invoice Fee," even though I was on bill pay with PureFlo and was told that would transfer over. I called and they waived the fee. The second month I was charged a $5.14 "Energy Surcharge Fee," which I also did not authorize, and which was not on the first invoice. Again, I called and they said they would try and waive the fee from all future invoices. I told them that I would not be paying fees that I did not authorize and that if they continued to charge these unauthorized fees that I would cancel my account. I am concerned that many people will not check their invoices and will just pay these sneaky fees. If there are any more unauthorized fees I will terminate my service.
This report was posted on Ripoff Report on 08/27/2018 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sparkletts/internet/sparkletts-pureflo-ds-waters-surcharges-added-without-permissionnbspinternet-1458369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Update on Energy Surcharge
AUTHOR: Heather - (United States)
SUBMITTED: Monday, September 24, 2018
I received my next bill and the energy surcharge is still there, as both a "past due" and current fee. I told them to cancel my account. The customer service rep tried to tell me that the charge is a federally mandated cost. This is incorrect. Per Sparklett's website, they use the US Energy Information Administration's website to calculate their costs.
That does not make it a mandatory fee in any way, shape, or form. In fact, Sparklett's says here: https://www.sparkletts.com/bottled-water-energy-surcharge that they "reserve the right to apply the surcharge in our sole discretion." I told the customer service rep that this was not charged by my previous water provider, PureFlo, and that I did not agree to pay this fee.
In fact, I was told that nothing would change with my billing when the switch was made to Sparkletts and that is obviously false as well. Advertising this fee as a federally mandated charge is fraud.
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