Report: #716645

Complaint Review: Super 8 Motel

  • Submitted: Tue, April 12, 2011
  • Updated: Sat, June 25, 2011
  • Reported By: Robert — New York New York U.S.A.
  • Super 8 Motel
    728 Horizon Drive
    Grand Junction, Colorado
    United States of America

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I was denied a room upon arrival at the motel. Many rooms were in fact available and full standard identification was provided even including an AAA member card and a Super 8 Rewards Club member card. All normal and usual methods of payment were offered including credit cards and travelers checks. The desk clerk however refused to provide a room and refused to provide a reason for this action.

Multiple formal written complaints have been made to both Super 8 management and to the franchise owner, the Feeley Family Limited Partnership. Both the company and the owner have refused to provide any reason for their action, have refused to provide location information for witnesses to the incident, and have refused to provide any information on the results of the internal investigations they claim to have undertaken. They have completely stonewalled and have not made any good faith effort at a just resolution of the case.

I have concluded that after many months of unsuccessful efforts to obtain just treatment, that only formal complaints will cause this motel company to respond properly and justly to my complaint. Since they have refused to provide the requested reason for their refusal to provide a room to me, it must be concluded that their denial was based on what I believe to be unlawful and improper discriminatory factors. There is simply no other plausible reason for their denial of a room to me.
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This report was posted on Ripoff Report on 04/12/2011 08:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

File a police report

AUTHOR: bruce2954 - (USA)

If you think you were discriminated against because of your race, and not because you were abusive, file a police report for racial descrimination. You can also take them to small claims court. If you felt that it was discrmination at the time, you should've called the police from their office.
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#2 Consumer Comment

No ripoff

AUTHOR: patti - (United States of America)

As Coast already said, a business has the right to refuse service to anyone.  I feel there is more to this story than has been posted.  If you didn't pay them any money, I don't see how you were ripped off.
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#3 Consumer Comment

Where's the rip off?

AUTHOR: coast - (USA)

A business has the right to refuse service to anyone. How much were you ripped off?
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