Complaint Review: Super 8 Motel
Super 8 Motel Wyndham Hotel Group Fradulent non existent reservations, theft of money by fraud and deceit La Marque Texas
I went online to Super 8.com on July 29 and booked 1 room, nonsmoking, with a king sized bed for four nights with a check-in date of 08/09 and a check-out date of 08/13 at the Super 8 off of I-45 in La Marque, TX. Our travel plans changed so that same afternoon, July 29, I went back to Super 8.com and cancelled the reservation. On Saturday August 10, I checked my account and discovered I had been charged $316.40, the full cost of the cancelled stay. I contacted the local property by phone, and was told that I had been billed for the full stay due to a no-show. After researching Super 8's cancellation policy, I called the property back and advised them that per their own policies, they were entitled to at most $70+tax, the cost of one night's stay. They then proceeded to tell me that I had booked three rooms instead of just one and that the $316.40 charge was for a one night cancellation fee for each of them. That, however, only adds up to $237.30 with tax. I called the Super 8 Corporate office and they said it is a locally owned property and to deal with them. On Sunday, August 11, my brother, I and our spouses drove the 4 hours from my home in East Texas to the local property in La Marque in an attempt to resolve the issue in person. We were told by a clerk named Sashi, and I quote, "Get the f**k out of my hotel or I am calling the police". In an effort to avoid potential legal trouble with the local police, we opted to leave. Its been 12 days with dozens of phone calls and I am still out the money!
This report was posted on Ripoff Report on 08/21/2013 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/super-8-motel/la-marque-texas-77568/super-8-motel-wyndham-hotel-group-fradulent-non-existent-reservations-theft-of-money-by-1077810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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