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- Norton Symantec, Norton Security, Norton Symantec billed my credit card to renew my Norton 360 software without my approval. I attempted to contact the company to have them cancel the charge. The representative would not reverse the charge and instead tried to scare me that I would be left unprotected. When I demanded to speak to a manager, I was put on hold and after a wait, the same rep came back and offered a discount. It is impossible to get the charges reversed so I am contacting my credit card company to place a stop order on the payment. This is a scam and I will be switching to a new security software company immediately. DO NOT GET INVOLVED WITH THIS COMPANY! Internet
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- Report: #107033
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| Symantec - Norton 555 International Way
Springfield, Oregon U.S.A. |
|
Symantec (aka Norton) denies that Norton Internet Security Professional can be installed on 2 computers as is stated in their License Agreement. Springfield Oregon
REBUTTAL BOX™ | Respond to this Report! | Consumer Comment
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According to the Symantec's License Agreement, printed in the User's Guide for NORTON INTERNET SECURITY 2004 PROFESSIONAL, a consumer "may use one copy of the Software on each of two (2) sigle computers." Because I intended to load the softweare onto my desktop and my laptop, I specifically purchased the Professional version because of this feature (the standard version is licensed for installation on only 1 computer).
I had some questions about the procedure for activation on the second computer. Their on-line customer service rep, "Deepak M." insists that ... each copy of Norton is licensed for use on one computer only. If you wish to install it on more than one system, you must either purchase an additional copy or completely remove it from the first computer before installing it on the second.
When I called his attention to the clear statement to the contrary in the License Agreement, Deepak M. responded that There might have been a error in documentation of the licensing for Norton Internet Security! Symantec is refusing to honor the terms of its own License Agreement and is refusing to make any sort of adjustment because I purchased the software more than 60 days ago.
Barry
Nashville, Tennessee
U.S.A.
I had some questions about the procedure for activation on the second computer. Their on-line customer service rep, "Deepak M." insists that ... each copy of Norton is licensed for use on one computer only. If you wish to install it on more than one system, you must either purchase an additional copy or completely remove it from the first computer before installing it on the second.
When I called his attention to the clear statement to the contrary in the License Agreement, Deepak M. responded that There might have been a error in documentation of the licensing for Norton Internet Security! Symantec is refusing to honor the terms of its own License Agreement and is refusing to make any sort of adjustment because I purchased the software more than 60 days ago.
Barry
Nashville, Tennessee
U.S.A.
This report was posted on Ripoff Report on 09/05/2004 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/symantec-norton/springfield-oregon-97477/symantec-aka-norton-denies-that-norton-internet-security-professional-can-be-installed-o-107033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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