Report: #348326

Complaint Review: Synapse Group, Inc.

  • Submitted: Mon, July 07, 2008
  • Updated: Fri, February 10, 2012
  • Reported By: Imperial Pennsylvania
  • Synapse Group, Inc.
    225 High Ridge Rd., East Building
    Stamford, Connecticut

Show customers why they should trust your business over your competitors...

In June I completed a survey conducted by BizRate after making an online purchase at I was offered 3 month free trials of different magazines which I accepted on 3 different magazines.

I subsequently received a notice from Synapse Ventures, Inc. in Salt Lake City, UT with an 800 number to call to cancel the trial subscriptions at any time.

I tried calling the 800 number provided and was not able to talk to a real person, nor was I able to cancel any of the magazine trials. I called information to get a regular number for them and was told by the information operator that no such business was listed in Salt Lake City, UT. I looked online and found two other numbers to call, both of which I tried, but again, not able to speak to a real person and not able to cancel the trials.

I looked up the company online and found them listed as Synapse Group and found a regular number for them as well as their street address in CT. I called this number and spoke to a woman who answered the phone. She transferred me when I said why I was calling. The second person I spoke with took my name and address and when I told her why I was calling I was hung up on. I called back 3 more times and each time I was hung up on. The last time I called, I got a recording that the number was not in service.

I have contacted the CT Attorney General Office and the Better Business Bureau and will be filing consumer fraud reports with them as well.

Imperial, Pennsylvania
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This report was posted on Ripoff Report on 07/07/2008 01:42 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Additional Info for Synapse Ret Ventures refund

AUTHOR: RosieP - ()

Recently in March 2014, I had received two separate charges for magazines I long forgot if I had ordered or not when I made a clothing purchase in November, 2013. When I saw the first charge $22.00, I saw only the company name & address but no phone number.  Then a week later I received a second charge  $18.00 with the same information, again with no phone number.  I went online and saw the Ripoff report and dialed  the 1-877-210-0582 as was suggested by a consumer and the message I received was: "You are not authorized to use this number!"  Then I dialed  the 1-203-391-0780 as suggested by another consumer who answered in a foreign accent : "Hello!" I asked if this was a residence or if they represented Synapse Ret Ventures.  The lady gave me the number 1-877-335-8990 which I called and I spoke to a rep of Synapse Ret Venture who assured me that I would be refunded my two charges and a third charge of $104 which I was going to be charged in the next few days for a third magazine I didn't  recall ordering. As was suggested by the previous consumer I asked for the cancellation order# and the full name of the rep.  He claimed I would get this refund in my next month's billing statement.  I hope that I do-- and I will let you know if I do or don't.  Thank you consumers for your help. If there is anyone else in need of a refund --contact 1-877-335-8990 and speak to David C. who was very helpful.

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#2 Consumer Comment

Contacted company for refund and cancellation

AUTHOR: C.M. - (United States of America)

I subscribed for two magazines, "Food and Wine" and "Travel + Leisure" through a promotion of this company's about a year ago. I noticed a $29 charge for the renewal of one of the magazines on my credit card, and received no notification about renewing the magazine at any time prior to the charge.

I called various numbers that can be found online related to the Synapse Group, and all led to a voice automated phone system with no options to speak directly to an operator. I followed the advice from above, and pressed "0" as many times as needed to finally speak to an operator (probably about five or six, each time the voice assuring me that there would be a 'long wait on hold' and that it's quicker to go through the recorded prompts). I was only on hold for about a minute before finally being able to speak with a representative of the company.

I explained to the person on the line that I was not notified that these renewal charges would be posted to my account, and that I would like to cancel the subscriptions for both magazines and would like the $29 refunded back to my account. The operator did have prompts that she had to go through, offering me six more months' worth of issues for only $2, even balking at my stern "no thanks" and telling me that it was foolish to pass up on such a good offer. I finally had her cancel both subscriptions (at least that's what I was told), and she stated that I should be receiving a refund on my card within 72 business hours. She then tried to hurry me off the line, asking if that was all she could do for me. I had to ask for a confirmation number for the transaction, as it was not volunteered at the end of the call. Hopefully within these '72 business hours' it all sorts itself out. Not a pleasant company to have to deal with again.
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#3 Consumer Suggestion

**The phone number they give you requires you to call another number that charges you**

AUTHOR: Alenz - (U.S.A.)

I too received a letter with a number to call to cancel my subscription to Cosmo Girl subscription. When I called it, it was just a recording saying that I just call a number (# starting with 10-.... something-I think that is international. Not sure though-They say it will cost you $5.90 for the call). Right away I went to the internet and found this Ripoff Report. I tried what the poster suggested but it did NOT work. Then I found the number to Cosmo Girl magazine and got a number from them (as well as verifying that Cosmo Girl remove me from any other promotions). When I called the number given to me, I went through an automated system and successfully canceled my subscription (at least it better be). I got a confirmation number and the voice said I would not receive any charges to my account.

I advise all who do this to WRITE DOWN THE CONFIRMATION NUMBER for proof and also the date and time of the request. This is the number I called... 1-877-210-0582.
Good Luck!
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#4 Author of original report

Found a way to get the trials cancelled

AUTHOR: Alexis - (U.S.A.)

After much frustration over the Synapse Group and my inability to cancel the magazine trials I went straight to one of the magazines.....Entertainment Weekly. I called their customer service department and after being told by two of their representatives that there was no problem with the Synapse and/or New Sub Magazine I had to bully my way past customer service to get to a person in charge. It took me two tries with two different reps to finally get to talk to someone in charge at Entertainment Weekly. When I explained the situation with Synapse/New Sub Magazine the woman I spoke with was able to help me. She told me that when I called the (800) number provided by Synapse, to just keep pressing the 0 button over and over again and I would eventually get to a live person.

It worked and I was able to cancel all three of my trials and I got a cancellation number. I also advised my credit card company to not let any other charges go through from these people. Still, the person I eventually talked to at Synapse/New Sub Magazine insisted that they do tell callers how to reach a live person but that is a lie....they do not! They must think the callers are idiots. I told this person that I called back four separate times and chose a different option everytime and not once did I hear any type of choice on the automated system to reach a live person. Be careful of this group! If you can't get help with them go straight to the magazine that you are trying to cancel and get them to help you. I also advised Entertainment Weekly that they are using a fraudulant company to market free trials of their magazine. They had no idea of all the fraud reports on this marketing company.

The most ridiculous thing was that when I finally got a live person at Synapse/New Sub Magazine and told the customer service rep to cancel all of my trials she actually tried to offer me other trials! Unbelievable! I practically had to scream at her to stop with the offers.....why would I accept another offer when I spent the entire day trying to cancel the offers I already had.

This company is ripping people off. I accepted a free subscription to one of the magazines and paid a $2.00 charge for the processing but I found another charge for $5.90 on my credit card statement. I am disbuting that charge with my credit card company. Whatever you do, do not use a debit card with these people! They are liars and theives and I will still be reporting them to the CT Attorney General.
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