Report: #1078519

Complaint Review: T-mobile USA, Inc.

  • Submitted: Fri, August 23, 2013
  • Updated: Fri, August 23, 2013
  • Reported By: Jackie — Miami Springs Florida
  • T-mobile USA, Inc.
    P.O. Box 37380
    Albuquerque, New Mexico

T-mobile USA, Inc. Billed for cancellation fee when there was no purchase of cell and contract was expired. Albuquerque New Mexico

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This account was closed about two months ago due to the bad service reception at my home.  I have not bought any mobile device since 2010 and therefore have not renewed any contract.  I have been their "loyal" customer since 2003 and have always kept my account to date. I have been receiving a contract cancellation bill of $299.00 which is not valid. When I call to dispute the charges, T-mobile tells me that the contract was renewed by "?". I called three different times and each time they tell me a different story as to why I am being billed. I believe they have renewed my contract on purpose to force customers (including myself) to pay such high cancellation fees. I believe this unlawful and someone needs to stop this!

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