Complaint Review: The Hartford
The Hartford Writing company: Southern County Mutual Ins Co Made absurd request for us accepting some fault, completely dropped doing anything for well over a year PO BOX 14261 , Kentucky
*Consumer Comment: You have 3 choices....
After the absurd treatment by the Hartford, I have become to feel that they really do not care. I have never heard of any % of at fault, it has always been either your at fault, or your not! But my Wife was told, that our Son would have to accept 20% of fault, before they would pay his claim. My wife stated, "that would never happen!" And she hung up on their claims department, after they refused to budge from their absurd request.
They were given plenty of time, to try resolve this issue, but did absolutely nothing more on their own. Thats been well over a year, and did not address this matter again! No phone calls, no E-mails, and nothing thru the mail! They have only now started to communicate with us, after I filed a complaint with the Texas Department of Insurance.
We took our truck to their repair shop. We had them estimate the damage, as they requested. But they claim they never recieved it! They also said, they cant even get copy from repair shop. But I went there, and they happily printed one out for me! We dont have to take this!
Their insured driver was illegaly parked, if thats not enough to hold her at 100% at fault!
They claim she was not parked illegaly, and that she was only attempting a U-turn, which required three points. We walked to the accident scene, within two minutes of the wreck, because we were at home on this weekend. There where way too many cars, which almost filled this normaly very busy street, which allows traffic into and out of the neighborhood. Only two small spots that where open, the one she was illegaly parked in, and the other small spot she was attempting on heading into.
Their insured driver had been sitting in her car, for some time with her friend, which did not draw any attention to their whereabouts. This allowed our Son, to reach about the posted speed, before they immediately pulled out in front of him. All that he could do was hit the brakes, and brace for the crash. There was only about 6 inches of skid marks, due to her pulling directly out in front of him, as he was just about to pass where she had been sitting.
Their insured driver still choose to attempt to make a three point U-turn, if thats not enough to hold her at 100% at fault, Again! Most drivers would avoid this action, unless there are not any cars, or on a normaly very busy street!
Their insured driver still choose to pull out into her blind spot, if thats not enough to hold her at 100% at fault, Yet Again! The spot where she was illegaly parked, had a fullsize pickup directly behind her, that also limited even more of her already poor veiw, from being parked illegaly!
Their insured driver still choose to immediately pull out, directly in front of him, if thats not enough to hold her at 100% at fault, Yet even Again! Most drivers would also avoid almost every other risky move she continued to make, one after another!
It seems after they heard these facts, they would drop their absurd request to accept any fault
on our Son's part, and pay the claim without any more delay. But they still come up with ways to drag this out even more. It seems funny they cant get copy of this estimate, from their own repair shop. They could only offer to appolagise, for the repair shop! Caliber Collision, might not like like to hear this, after they happily printed one out for me, dirrectly apon my request!
I dont think the Hartford customer, would even like to know about this, seeing that they most likely had to pay their full deductiable. Finding out those who should of been covered by their policy, have not been taken care of still, which recieved damage from this accident, at no fault of their own! And they are still waiting, to have this claim resolved, might be somewhat shocking! Finding out that the Hartford, has not done anything on their own, to resolve this claim against them for well over a year! That just might be a complete disregaurd, of doing their job!
I had asked their claims supervisor in an e-mail, to read these facts stated above, to reconsider this claim. I also had warned about any delay in not resolving this issue, and only had given them very limited time to do so. Not getting more than what I consider the same run-around, is grounds for me to seek other ways to make this happen, as I stated I would do!
We will not accept any fault of my Son!
We will not settle this without all penelties, and all the interest we feel are now due.
We feel most will agree, and will side with these facts once proven, when this goes to court.
We will then demand that the Hartford, be held more accountable for not doing their job!
We will then demand that the Hartford, be made to pay all that they could be forced into, by law after proving their own lack of action to attempt to resolve, and their extreme lack of in a timely manor!
This report was posted on Ripoff Report on 03/04/2011 01:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-hartford/po-box-14261-kentucky-40512/the-hartford-writing-company-southern-county-mutual-ins-co-made-absurd-request-for-us-acc-702679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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