Complaint Review: Ticketmaster
Ticketmaster Charged twice for the same tickets, nothing left at will-call, customer service closed Los Angeles California
I used the ticketmaster phone line to purchase 4 tickets for a show in San Jose. I asked that they be left at will-call. The automated system asked for my first and last names for will-call, which I gave.
The next day, I saw that my bank account had been charged not once, but twice, for the same tickets. I immediately called the phone line, and after pushing sever buttons, and waiting for over 20 minutes, I spoke to someone in customer service. He told me that he was not authorized to issue refunds, and that he would have to send a request through his supervisor to the corperate office. He said that someone would get back to me within a week.
After waiting over a week and a half, and having heard nothing, I called them again. After going through the same thing as the first time, I explained that I had already spoken to someone and that they had said they were going to submit a request for a refund over a week prior. They said that they had no way to know what was going on with my claim, I would have to wait for a them to call me, and then promptly hung up.
On the day of the event, a Sunday, my friends and I waited over three hours in the will-call line, only to be told that there were no tickets under my name, and that I should call ticketmaster. I tried calling, but the line said that they were closed on Sundays.
I ended up having to buy 4 more tickets at the event, at twice what I had been charged by ticketmaster.
The next day, I called ticketmaster again, and spoke to a "customer service representitive". I explained what had happend. They said that a refund request would be sent to corporate again, and that I would have to wait for them to approve it.
A month went by, then I decided to called them again. I was told that both of my refunds had been rejected, because I had authorized them to debit my account, and that I would not get a refund of any kind. I told them that I was going to report them forfraud, for over charging my account, and for not providing the service that I had paid for. I hung up
Then I called my bank. They were very nice and got both transactions refunded within half an hour. I figured that they would have more "lawyer power" than me.
I suggest looking elsewhere for your ticket needs.
This report was posted on Ripoff Report on 08/29/2013 08:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ticketmaster/los-angeles-california-90010/ticketmaster-charged-twice-for-the-same-tickets-nothing-left-at-will-call-customer-serv-1080355. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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