Report: #979302

Complaint Review: Tires Plus

  • Submitted: Fri, December 07, 2012
  • Updated: Mon, December 10, 2012
  • Reported By: Taz S. — Malvern Pennsylvania United States of America
  • Tires Plus
    Lancaster Ave
    Malvern, Pennsylvania
    United States of America

Show customers why they should trust your business over your competitors...

2007 Dodge Nitro, was due for inspection, had it in at my local dealer for it's 60K transmission tune up as it's a 4x4.  Dealer informed me that my inspection was coming due and from their 28 point inspection it would be needing tires.  So I leave and start shopping for best deal on tires. Tire Plus had a huge black friday special. Hmmm no brainer go to Tires Plus for huge savings on the tires and have them do the inspection, oil change and new brake pads since they were on sale, easy right...WRONG!!!

I get a call from the store manager that the tires were on but in order to do my brakes it would require all new rotors because they had rust on the rim and were not able to be resurfaced. FAIL the dealer said my rotors were fine when I had it in a week earlier try again.  So I tell him I'll pass on the brake deal since they passed for inspection with plenty of meat on them. 

Second Call from manager bad news truck will not pass because my inner front tie rod had too much play in it.  And that they could not get just a tie rod and it would require the entire steering rack to be replaced. Again huge red flag and FAIL, the dealer mentioned nothing of this issue and I know they checked it it was on the multipoint check paperwork from the week before.  He also tells me that it is gonna cost me $450 for a rehabbed part and 4.5-5 hours of labor.  So I tell him to button up my truck with the tires and I'll be by to pick it up.

So know I have a truck with new emissions but a failed inspection due to some mysterious wiggling in a tie rod.  Not being one to rest on my laurels I got a 2nd and 3rd opinion on not only the tie rod but the "we can't resurface your rotors because of some rust on the outer rim" bull. And hey guess what both of the other mechanics told me the rotors could be resurfaced when the time came and that there was not "PLAY" in my tie rod.

A Week passes and I call back Tires Plus with in the 10 day free re-inspection window and take the truck back in and confront the manager on my findings and demand him to show me this "Play" in my tie rod. He has all 3 of his ASE techs that a certified to do inspections look at the truck before letting me out to the garage to put my hand on the tie rod and fell the "PLAY".  There was none but he was not going to budge He saw my anger and unwillingness to bend over and take it so he offers to refund the Fee for the original inspection.  I take it, went to my local mechanic and 30 min later have an inspected truck that guess what it has absolutely nothing wrong with the tie rod.

Never take your car to this place or any in the chain of their stores for that matter they have quotas they have to meet and will find something wrong with your car to meet that quota.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/07/2012 06:45 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 General Comment

I totally understand

AUTHOR: f350diesel - ()

Hi how are you? I totally in I totally understand your car is a complete piece of junk for the following reasons:

Reason#1: It is a chrysler product


Reason#2: Nobody in their right mind would buy this vehicle and think it was a wise decision to purchase this hideous and meaningless version of transportation.


No one in the automotive industry except the retards at chrysler (yes the company now owned by a french auto manufacturer now) would consider this vehicle a "4x4". Unacceptable and misguided. An AWD vehicle at best. It doesnt look like anything id even put a "nitro" badge on. Let alone spend my hard earned money on this P.O.S.


Do yourself and everyone else a favor that has to drive with you on the road and trade this thing in and get this menacing deathtrap of a vehicle off the road so i can breathe a sigh of relief when i drive to work in the morning knowing you wont be careening into my drivers door with your chrysler made turd wagon.


Thank you, yours truly....a hard working auto mechanic


ps...get a real job and stop busting on the hard working men and women that keep this country moving....not your sorry a*s. I know a couple scrapyards that would be more than happy to take that s***box off your hands for you too. Since its mostly made out of plastic im sure theyll just melt it down with their bic lighters during their lunch break.

Respond to this report!

#2 UPDATE Employee

Tires Plus Corporate Office

AUTHOR: consumer voice - (USA)


My name is Tom and I am with the Tires Plus Corporate Offices. I have read your report and would like to apologize for your recent experience at our store. I want you to know that we take recommending unnecessary repairs very seriously and I would like to have your experience investigated. If you could please email me at with your invoice number or phone number on the account, I can get management invovled.


Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.