• Report: #725837

Complaint Review: Tracfone

  • Submitted: Wed, May 04, 2011
  • Updated: Wed, May 04, 2011

  • Reported By: iluvbirds25 — San Diego California USA
Internet United States of America

Tracfone Straight Talk Discontinued Sevice 3 Months Early While Phone Broken Internet

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I have had problems with several of my Straight Talk phones being defective and have had to return them for repairs.  Troubleshooting, shipping and repair usually takes at least 2 weeks.

The last time I prepaid for cell time, I paid the $45/mo for unlimited minutes, texting, internet for 6 months.  During that time, friends told me that something strange was going on with my phone.

It was being repaired so I did not know what they were talking about.

I filed a case with the BBB and a Straight Talk rep called me.  When I told her I wanted a refund for the minutes I had not used, she told me that I did not have as many minutes as I had requested reimbursement for.  At that time, I learned they had discontinued my service after 3 months, shorting me $135.00.  Since my phone had stopped working, I never knew they stopped the service I was still paying for.

I have a business and am concerned about losing my phone number.  I have kept the same number for 7 years because I have it on all of my office materials; and, I want my customers to be able to find me.

With Straight Talk, if you let your phone become inactive for a certain period of time, you lose your phone number.  I cannot believe they stopped my service while I was going through the mess with the phone.

I was told that my bank's record of debiting my account for $257.00 to Straight Talk for Services on 1/17/2011 was not enough proof that I had purchase service for 6 months.

This report was posted on Ripoff Report on 05/04/2011 10:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tracfone/internet/tracfone-straight-talk-discontinued-sevice-3-months-early-while-phone-broken-internet-725837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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