Tracfone Straight Talk Discontinued Sevice 3 Months Early While Phone Broken Internet

I have had problems with several of my Straight Talk phones being defective and have had to return them for repairs.  Troubleshooting, shipping and repair usually takes at least 2 weeks.



The last time I prepaid for cell time, I paid the $45/mo for unlimited minutes, texting, internet for 6 months.  During that time, friends told me that something strange was going on with my phone.

It was being repaired so I did not know what they were talking about.



I filed a case with the BBB and a Straight Talk rep called me.  When I told her I wanted a refund for the minutes I had not used, she told me that I did not have as many minutes as I had requested reimbursement for.  At that time, I learned they had discontinued my service after 3 months, shorting me $135.00.  Since my phone had stopped working, I never knew they stopped the service I was still paying for.



I have a business and am concerned about losing my phone number.  I have kept the same number for 7 years because I have it on all of my office materials; and, I want my customers to be able to find me.

With Straight Talk, if you let your phone become inactive for a certain period of time, you lose your phone number.  I cannot believe they stopped my service while I was going through the mess with the phone.



I was told that my bank's record of debiting my account for $257.00 to Straight Talk for Services on 1/17/2011 was not enough proof that I had purchase service for 6 months.