Report: #725837

Complaint Review: Tracfone

  • Submitted: Wed, May 04, 2011
  • Updated: Wed, May 04, 2011
  • Reported By: iluvbirds25 — San Diego California USA
  • Tracfone

    United States of America

Tracfone Straight Talk Discontinued Sevice 3 Months Early While Phone Broken Internet

Show customers why they should trust your business over your competitors...

I have had problems with several of my Straight Talk phones being defective and have had to return them for repairs.  Troubleshooting, shipping and repair usually takes at least 2 weeks.

The last time I prepaid for cell time, I paid the $45/mo for unlimited minutes, texting, internet for 6 months.  During that time, friends told me that something strange was going on with my phone.

It was being repaired so I did not know what they were talking about.

I filed a case with the BBB and a Straight Talk rep called me.  When I told her I wanted a refund for the minutes I had not used, she told me that I did not have as many minutes as I had requested reimbursement for.  At that time, I learned they had discontinued my service after 3 months, shorting me $135.00.  Since my phone had stopped working, I never knew they stopped the service I was still paying for.

I have a business and am concerned about losing my phone number.  I have kept the same number for 7 years because I have it on all of my office materials; and, I want my customers to be able to find me.

With Straight Talk, if you let your phone become inactive for a certain period of time, you lose your phone number.  I cannot believe they stopped my service while I was going through the mess with the phone.

I was told that my bank's record of debiting my account for $257.00 to Straight Talk for Services on 1/17/2011 was not enough proof that I had purchase service for 6 months.
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This report was posted on Ripoff Report on 05/04/2011 10:39 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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