TracFone SafeLink They Caused Me To Lose My Phone Service Medley Florida

After everything that's happened TracFone could of course approve my application and reactivate my phone, notify me when it's time to recertify. They could refund me the money spent for the defective phone, because if I send it back I not only lose the money spent, but then they could accuse me of having another lifeline. It's happened before.

How do I know, no matter what they say that this won't keep happening? It just keeps happening.

TracFone you can't have it both ways, either I'm enrolled or I'm not. If I'm not then process my application. Then If I'm approved reactivate my phone, and give me refund for the other phone,

On November 2nd at 11PM while checking the phone which had been waiting for data and minutes I noticed it was off. I couldn't turn it back on. Not knowing  what happened. I raced out early the next morning to find another TracFone brand phone model ZTE Z232TL. Then raced to get to a library to contact TracFone to find out what was going on.

I couldn't call anyone. TracFone doesn't take emails, so I had to use their chat line.what I was told was that the phone had been deactivated. What their reason was I don't know. I was told that I would have to er-enroll.

I tried to recertify but the enrollment number they gave me was invalid. I tried to reapply and was told I was already in the system.

Everytime I would call SafeLink I was told the same thing "you're not enrolled, but we'll enroll you now". This happened at least half a dozen times. This has been going on for 2 1/2 years. In April I was told to recertify by the middle of October.

Well, on October 2nd I called and was told I'd been recertfied since July. They have you coming and going.

Then the phone aI bought to replace the other phone, even after I activated it, having to go back to the library a second time, turned out to be defective, a lemon. I spent $37 and no one can hear me, it doesn't ring. So now I have 2 phones that don't work. And no way to resolve this.

I decides to print out an application form for SafeLink service and send it in. What will probably happen is it will end up in the garbage.

+c

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I reported on this problem months ago, since then it's gotten worse.  The smart phone TracFone sent me Doesn't display the minutes the way the old phone did., I have no way to tell if I'm receiving my monthly minutes. At one time the phone provide internet data.

For over a month I haven't been getting the data, so I can only assume I'm not getting the minutes either. I've called at least 5 times, and everytime I'm told I'll be getting the data and minutes, but don't. TracFone is playing games.

What will happen if because the minutes aren't displayed I have no phone service? SafeLink is a government program to provide service in emergencies.

What will happen if I decide to get another internet provider that also provides free internet data, will I lose my SafeLink service? I don't know if I'm even enrolled. They keep telling me that I'm not, and then they supposedly re-enroll me, and the same thing happens.

 Can they get away with what they're doing? They're all too ready to sell you something, or steer you to Wi Fi just to avoid giving you what you're entitled to. What am I supposed to do, go out in a blizzard just to get Wi Fi. and supposed there is no Wi Fi available?

Adding to this, I still can't get internet even where Wi Fi is available. I'm still off line.

One day, and I hope I'm around for it, they're going to go too far and mess with the wrong person, then there will be no more TracFone.

When I had problems with the battery in the phone, and TracFone sent me a replac ement phone, I allowed them to enroll me in an automatic program to take money from my account to pay for minutes.

When I stopped using the phone last July TracFone never bothered to stop taking money from my account, or to tell me they were still deducting money for minutes I was not receiving.

They also never bothered to tell me it was non-refundable.

Someone Named Jonathan Saavedra his title is Social Media Analyst at TracFone. We end up playing email tag. I'm supposed to call him, and when I do the extention to the main number is invalid, just like the battery in my phone was. All TracFone is doing is stonewalling me.

The phone TracFone sent me is a smart phone, which I was unfamiliar with. At first I had internet service for a day. Then all of a sudden I was off line. No one from TracFone would respond, when I tried to contact Jany Cernadas, and Melissa Rake, Senior Paralegal and Contracts Coordinator, to find out what was going on. Rake never provided a contact number.

I believe they purposely disabled the service, just as they interfered with the battery in the other phone, causing all of this. So now I have no way to know how many minutes I have, since the minutes aren't displayed the way they were with the other phone.

Neither Cernades nor Rake made any effort. Cernades never bothered to tell me what I needed to know, and should have known, had a right to know.

I don't know for the life of me why I'm told to contact Cernades, when she doesn't respond. She doesn't listen. No one does. The only time anyone ever spoke with me is after I'd already complained, and not even then.

I'm being made to look like a fool. I'm a puppet, and they're pulling my strings. As far as I'm concerned, the phone is basically useless.

 I didn't get the enrollment/verification number I need to recertify when the time comes for me to recertify in order to keep my lifeline service.

This is an update to my complaint concerning TracFone Wireless. Supposedly the situation was resolved, only they conveniently neglected to give me an enrollment/varification number. So that without that I can't recertify when the time comes. Which probably what they want. I'll probably be making another report.

They are incorrigible. No matter how many complaints I've made, they just don't get it. The contact person at TracFone Wireless, told me to call them. I did. They told me to email them. I did. Nothing. No response. She doesn't listen. I have to wonder what she uses for brains.

Not even the agency that's supposed to handle these complaints, The Federal Communications Commission does anything.

Tracfone is still at it, they're still playing games. i couldn't believe it when I received a text message enticing me to buy more minutes on the TracFone phone, which I requested be deactivated.

Obviously they ignored this.They are unbelievable, the nerve. After everything that's occurred they just don't stop. What is it going to take?

To update this: Whatever service and minutes I had, Safe Link cut me off without warning, purposely. They are wiseguys. How do I even know that they're on the level about May 2nd 2018, and that they won't pull something else, and find some lame excuse to deny me service? They're vidictive.

As long as I was allowing them to deduct money from my account they were happy, Sure they were having a high old time at my expense.

The only way to counteract them is to make what they do public and accountable, which is something no one is doing.

They are unscrupulous frauds, greedy opportunists. NEVER, NEVER trust them! They were playing games. They tell you to call an 800 number to reactivate the phone, only you end up getting the run around and lose minutes.

You don't play games with someones life just to be funny. They have no conscience, no ethics, no integrity. They don't care what they have to do or how they go about it, or who gets hurt.

TracFone retaliated in the most self-serving way possible, simply because I made a legitimate complaint against them for cheating me.

If this is how they operate, it's no wonder they have a lousy reputation.

Hi contessa,

I am working with SafeLink Wireless. I read your post on this blog. I am really sorry to hear about the trouble you have gone through. Please allow us to further invistegate your enrollment records. For further assistance, do not hesitate to click on this link bit.ly/2gQCmUz?caseId= to chat with a live agent. Thank you.

Edzel

SafeLink Wireless