• Report: #1170523
Complaint Review:


  • Submitted: Mon, August 18, 2014
  • Updated: Mon, August 18, 2014

  • Reported By: Susan — Edmonton Alberta
Internet USA

Travelocity Travelocity best price guarantee is a complete scam Internet

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The Travelocity best price guarantee is a scam - no matter how valid your claim is, they have created conditions in submitting a claim that you will never be able to meet.  Here is my experience:

The price of my exact package on their site dropped within 24 hours of booking, and I met all of their conditions of their best price guarantee, so I submitted a claim within the 24 hour deadline, looking forward to receiving a small refund plus a $50.00 travelocity credit as promised.  When I hadn't received a response after 2 weeks, I contacted customer service.  

First, they denied receving my claim, and told me I was out of time as 24 hours had now passed.  A series of emails went back and forth in which they repeatedly told me I was out of time and I repeatedly told them that my claim was filed in time.  

Then, because I am a "valued customer", they finally allowed me to re-submit my claim, only to deny it because my screenshot did not show every single required component of the trip.  It was not enough that it showed the same passengers, same exact flights, same exact hotel and same dates, with a lower price (which is about all you can fit into one readable screenshot).  

The screenshot had to show passenger info, flight info, class of service, hotel info, room type, car rental info and refund policy.  All in one single screenshot?  It would take at least 3 separate screenshots to show all of this information.  Their claim form does not allow for multiple screenshots, of course.  It did not matter that all of these components, were, in fact identical to the original trip I booked and that I, therefore, did meet all of their conditions.  All that mattered was that I was not able to fit all of this into one screenshot to prove it.  

Their customer service is extremely frustrating to deal with as it is clear that English is a second language to them and they could not understand basic concepts, just giving stock answers that did not apply to my questions.  

I would never book through Travelocity again.  I was only dealing with a minor refund plus a $50 credit this time, so I'm ok with walking away.  But I would hate to have to deal with their customer service over a more substantial issue.  

Please, stay away from Travelocity and if you're thinking about using their price guarante, don't bother wasting your time - it's a scam.  

This report was posted on Ripoff Report on 08/18/2014 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/travelocity/internet/travelocity-travelocity-best-price-guarantee-is-a-complete-scam-internet-1170523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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