• Report: #1035385
Complaint Review:


  • Submitted: Sat, March 16, 2013
  • Updated: Sat, March 16, 2013

  • Reported By: Skops4100 — Lynnfield Massachusetts
3150 Sabre Drive Southlake, Texas United States of America

Travelocity Travelocity, Sabres Holdings Travelocity charged me 3x for my airline tickets. Southlake, Texas

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

After several unsuccessful attempts of booking airline tickets and the site freezing on me, I gave up. The next day I tried to use my debit card and it was declined. After complete confusion because I knew I had funds in my account, it was determined that Travelocity charged me 3 times for the tickets I was trying to purchase the night before. I immediately called Travelocity to inform them that every dime I have is being held from an inaccurate charge (times three) that they made on my account. I first spoke to a very apologetic supervisor and we called my bank on a conference call. At that time the bank instructed the Travelocity mngr. what he needed to do in order to free up my funds. The mngr. informed me he would take care of it right away and call me back immediately. After waiting a few hours, and no call back from the mngr. I called back. Because I was at work it made it extremely difficult for me to call but I had to do something since my funds were still not available. After the initial automated recording picked up I was left holding for over 39 minutes. Becoming extremely frustrated (while at work on a land line) the phone just disconnected me and went dead. So.....just to fast forward a bit and several dozen calls later my entire bank account was held from Thursday evening till Tuesday at midnight the following week. Not only was I unable to access any of my funds for basic living expenses for over 5 days...I found out the tickets were never even purchase by Travelocity. They just decided to hold my entire account and informed me no tickets are guaranteed. After the hold on my funds was finally released, I realized the ticket increase in price was up over 25%. In addition to this and to add insult to injury, my bank charged 2x NSF fees of $35 each because I had to two checks attempt to clear and were unable to because my entire account was being held.

This report was posted on Ripoff Report on 03/16/2013 11:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/travelocity/southlake-texas-76092/travelocity-travelocity-sabres-holdings-travelocity-charged-me-3x-for-my-airline-ticket-1035385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Travelocity

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?