• Report: #974147
Complaint Review:

Ultimate Facial

  • Submitted: Mon, November 26, 2012
  • Updated: Mon, November 26, 2012

  • Reported By: kenyasuka — Cumming Georgia United States of America
Ultimate Facial
22100 E 26th Ave, #100 Aurora, Colorado United States of America

Ultimate Facial The Ultimate Facial Returns Unprofessional customer service and it does not honor returns or rebates Aurora, Colorado

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I purchased a trial product of the facial moisturizers on 11/16/2012 with a free trial date of 15 days, once the product was shipped.  A free trial, in my mind, means I can use the product shipped, and determine as to whether or not, I find the items productive for my skin needs, and worth the price.

I was not even able to open the containers (thankfully), when I discovered, not one, but two shipped charges on my credit card.  When I contacted customer service, I was met with a hostile representative who was determined to read me his lengthy demagogue.  I repeatedly requested a supervisor but was refused.  He was rude, over talking, refused to allow me to speak to state my complaint, and I now have a $78 plus charge added to my credit card. 

Nonetheless, it's time for the BBB, and a complaint with my credit card company. 

This report was posted on Ripoff Report on 11/26/2012 09:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ultimate-facial/aurora-colorado-80019/ultimate-facial-the-ultimate-facial-returns-unprofessional-customer-service-and-it-does-n-974147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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