Ultimate Facial The Ultimate Facial Returns Unprofessional customer service and it does not honor returns or rebates Aurora, Colorado

I purchased a trial product of the facial moisturizers on 11/16/2012 with a free trial date of 15 days, once the product was shipped.  A free trial, in my mind, means I can use the product shipped, and determine as to whether or not, I find the items productive for my skin needs, and worth the price.

I was not even able to open the containers (thankfully), when I discovered, not one, but two shipped charges on my credit card.  When I contacted customer service, I was met with a hostile representative who was determined to read me his lengthy demagogue.  I repeatedly requested a supervisor but was refused.  He was rude, over talking, refused to allow me to speak to state my complaint, and I now have a $78 plus charge added to my credit card. 

Nonetheless, it's time for the BBB, and a complaint with my credit card company.