UPS Driver did not knock very loudly. Called UPS numerous times. Jumping through hoops with no resolution. Baltimore , Maryland

In being "verbose," I was simply attempting to show every side of my story.  I do appreciate your use of big words. I thought the point of this site was to address issues with specific companies that tick me off.  Well, the 35 phone calls made to the before mentioned company was what truly ticked me off considering no resolution could be made.

"Flush the toilet?" Please!  I sat here all day in silence, like I had mentioned.  I don't have a door bell hence why I had no television or music on.  He did not knock.  He simply put that other package in my door.  Again, mentioned above.

I'm not asking to run the UPS hubs.  Do you work for UPS?

My dissatisfaction was with the lack of knowledge and resolutions provided by the UPS 800 Line.  I was willing to jump through hoops to get that package that afternoon, and was basically told 3 times that this could not be guaranteed.  This was my major issue, along with not being able to get in touch with my local facility to arrange a pick up that day.  Being told that I "might be able to pick it up,' by people who seemingly had no clue as to whether this could really happen and just seemed as they wanted to get me off the phone to get to their next caller.

Have it delivered to work?  Great idea, except my office is my car as I am an Account Manager and drive 600 miles sometimes in just one day.  Have it delivered to a friends or family members?  Well, fortunately for my friends and family, they also have jobs that don't keep them home all day.

You sound like you might work for UPS, considering after reading my wordy verbatim, you also seem to think that I was a fault and not a victim of poor customer service, which is what brought me to this site to begin with.

As easy as it was for me to bash this company on that day, I would like to commend Patti at the Vero Road location who went above and beyond after listening to why it was of utmost importance to have that package that day.  After, I was told by another lady there that it was Will Call and could not have it till tomorrow... Patti even called me on my cell while they were closed, after the driver showed up to that facility, to have me come back and get my package.  Even walking out to the gates to hand it to me.  This is great customer service!  Listen to the concern and find a resolution. Interesting to me because I was told by the 1st lady at Vero Road that I couldn't have it.  Doesn't seem like very uniform policies to me.  One tells you "No," and another gets it done.  And, to you this warrants no complaint?  Fed Ex would have had the driver try a 2nd attempt to the house that day.  I have friends and family who can attest that Fed Ex is very customer friendly and understanding.

In fact, I was so Thankful that Patti was able to get this done for me, that evening, that I commended her on UPS' website and sent her an edible arrangement.  Because, where I am from it is important to recognize a person and a company for the good, as well as the bad.  And, even though Patti went above and beyond and was absolutely a dream to deal with after the nightmare I had dealt with all day, I will still not use UPS.  Because, they did not want to provide me a resolution to my unique (gotta have it today) situation, and quoted policy verbatim.  

Flushing that big brown turd.  

Boy... here I thought I was verbose...

If your doggies bark at a drop of a hat, where were they when the driver opened your door to drop in the other package?? Did you ever flush the toilet *hope so...ewww!* Phone never rang? Thank goodness the drivers know not to kick the door when someone is napping.

When will you be getting your doorbell fixed?

No carrier is required to bang on a door. They typically push a doorbell, give a standard knock, then begine the 30 second process of filling out that info notice (of which is also only a courtesy service). And that phone number is in fact on the back of every info notice. The print is small. Perhaps you can make an optomotrist app't while you're out buying a new doorbell.

The package can not be picked up the same day at the local hub, as it is still on the delivery truck until after hub customer counter hours. That exception, NOT a contradiction, is in the rare occurance a driver arrives back to the hub extremely early enough to coordinate that task. If you spent all day on your computer, why didn't you complete a My Choice request to have the package redirected to an Alternate Delivery location, such as a The UPS Store? Oh...you tried that? Hmmmm... If you need to take time off work, why didn't you have it sent to your works address in the first place? If that is not an option, why not have it delivered to a frind or family's house, at least for the next time. Oh...that ain't gonna work either?

Too bad you ain't running those UPS hubs and tellin' them drivers what to do, as you have all the obvious answers. FedEx could use your assistance, as those dang drivers don't bang any louder on the doors.

When you're at the hardware getting your new doorbell, and after your eye checkup, you could ask the vet if he could clean the wax out of your ears after he finished doing that for the doggies. And, next time you're on the computer all day, perhaps you could schedule an appointment to get a prescription for some calming meds to help you think more clearly. This should help you avoid thse terrible problems that are always someone elses fault.

gosh how tragic that the item couldn't get to you. LOL on the Ninja style technique! Yes they are stealth warriors. You are onto them!  Now back to our regularly scheduled response.
Contact the supervisor for the region of UPS territory. Explain your dilema. Technically the driver only need deliver the package to the correct address as listed on the shipping label, They don't have to carry it in your house , unwrap it and then setup any devices or structures that came in the box. Their duty ends with getting the package to the address in a timely fashion - (hopefully Undamaged). If they consider the area "unsafe" or any animals threatening, they are required to leave a "tag" for delivery on a day that is "safe" for them. I've yet to receive a STANDARD DELIVERY ATTEMPT tag that DIDNT have a Legitimate CONTACT PHONE NUMBER along with the PACKAGE ID to Refer to for future delivery.
Sorry I am not as wordy but I think all was said to get to the bottom of this and improve the service and the customer appreciation of service rendered.
Best to you in resolving this.